Source · Select Committees · Public Accounts Committee
Recommendation 4
4
Accepted
Write to the Committee detailing resource management strategy, consultant use, and supplier contract management.
Recommendation
NS&I has failed to support the Programme with the skills and expertise it needs to deliver successfully. As an organisation with most of its operations contracted out to Atos, it is not surprising that NS&I had limited experience of digital transformation when starting the Programme. NS&I told us it has found it difficult to recruit the additional skills and capability the Programme needs. Since 2024, NS&I has added capability at senior levels, for example, by appointing a new commercial director, but it still relies on consultants to fill skills gaps. NS&I has made very substantial (£43 million) use of consultants in the Programme, but was vague about how it holds consultants to account. NS&I said it has more staff now, but it still does not have a resource management strategy in place. NS&I will continue to rely on Atos, which suffered financial distress in 2024, until at least 2028. NS&I told us it now has a contract management framework to manage Atos and the contracts with new suppliers, but it will need to be much better at managing supplier contracts to maximise the benefits of transformation. recommendation Within six months, NS&I should write to the Committee setting out its resource management strategy, including use of consultants, and how it will ensure that it manages consultants effectively. NS&I should also set out more clearly how it will manage suppliers and contracts, to manage risks in moving to the multi-supplier model.
Government Response Summary
The government agrees and commits to NS&I setting out its resource management strategy, including consultant and supplier contract management, to the Committee within six months.
Government Response
Accepted
HM Government
Accepted
The government agrees with the Committee’s recommendation. encompassing civil service roles and how it uses and effectively manages consultants. The strategy will set out how NS&I intends to develop additional capability and capacity to ensure clarity on how it will manage supplier contracts and the risk profile of the multi-supplier model. List of Treasury Minutes responses for Sessions 2010-15 are annexed in the government’s response to PAC Report 52 Publication Date PAC Reports Ref Number January 2023 Government response to PAC reports 23-26 CP 781 February 2023 Government response to PAC reports 27-31 CP 802 March 2023 Government response to PAC reports 32-36 CP 828 May 2023 Government response to PAC reports 37-41 CP 845 June 2023 Government response to PAC reports 42-47 CP 847 July 2023 Government response to PAC reports 48-54 CP 902 August 2023 Government response to PAC reports 55-60 CP 921 September 2023 Government response to PAC reports 62-67 CP 941 November 2023 Government response to PAC reports 68-71 CP 968 January 2024 Government response to PAC reports 72-79 CP 1000 February 2024 Government response to PAC reports 80 [1-6 Session 23-24] CP 1029 Session 2021-22 Committee Recommendations: 362 Recommendations agreed: 333 (92%) Recommendations disagreed: 29 Publication Date PAC Reports Ref Number August 2021 Government response to PAC reports 1-6 CP 510 September 2021 Government response to PAC reports 8-11 CP 520 November 2021 Government response to PAC reports 7,13-16 (and TM2 BBC) CP 550 December 2021 Government response to PAC reports 12, 17-21 CP 583 January 2022 Government response to PAC reports 22-26 CP 603 February 2022 Government response to PAC reports 27-31 CP 631 April 2022 Government response to PAC reports 32-35 CP 649 April 2022 Government response to PAC reports 36-42 CP 667 July 2022 Government response to PAC reports 49-52 CP 722 Session 2019-21 Committee Recommendations: 233 Recommendations agreed: 208 (89%) Recommendations disagreed: 25 Publication Date PAC Reports Ref Number July 2020 Government responses to PAC reports 1-6 CP 270 September 2020 Government responses to PAC reports 7-13 CP 291 November 2020 Government responses to PAC reports 14-17 and 19 CP 316 January 2021 Government responses to PAC reports 18, 20-24 CP 363 February 2021 Government responses to PAC reports 25-29 CP 376 February 2021 Government responses to PAC reports 30-34 CP 389 March 2021 Government responses to PAC reports 35-39 CP 409 April 2021 Government responses to PAC reports 40- 44 CP 420 May 2021 Government responses to PAC reports 45-51 CP 434 June 2021 Government responses to PAC reports 52-56 CP 456 Session 2019 Committee Recommendations: 11 Recommendations agreed: 11 (100%) Recommendations disagreed: 0 Ref Publication Date PAC Reports Number January 2020 Government response to PAC report [112-119] 1 and 2 CP 210 Session 2017-19 Committee Recommendations: 747 Recommendations agreed: 675 (90%) Recommendations disagreed: 72 (10%) Publication Date PAC Reports Ref Number December 2017 Government response to PAC report 1 Cm 9549 January 2018 Government responses to PAC reports 2 and 3 Cm 9565 March 2018 Government responses to PAC reports 4-11 Cm 9575 March 2018 Government responses to PAC reports 12-19 Cm 9596 May 2018 Government responses to PAC reports 20-30 Cm 9618 June 2018 Government responses to PAC reports 31-37 Cm 9643 July 2018 Government responses to PAC reports 38-42 Cm 9667 October 2018 Government responses to PAC reports 43-58 Cm 9702 December 2018 Government responses to PAC reports 59-63 Cm 9740 January 2019 Government responses to PAC reports 64-68 CP 18 March 2019 Government responses to PAC reports 69-71 CP 56 April 2019 Government responses to PAC reports 72-77 CP 79 May 2019 Government responses to PAC reports 78-81 and 83-85 CP 97 June 2019 Government responses to PAC reports 82, 86-92 CP 113 July 2019 Government responses to PAC reports 93-94 and 96-98 CP 151 October 2019 Government responses to PAC reports 95, 99-111 CP 176 January 2020 Government response to PAC reports 112-119 [1 and 2] CP 210 Session 2016-17 Committee Recommendations: 393 Recommendations agreed: 356 (91%) Recommendations disagreed: 37 (9%) Publication Date PAC Reports Ref Number November 2016 Government responses to PAC reports 1-13 Cm 9351 December 2016 Government responses to