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Select Committee · Public Administration and Constitutional Affairs Committee

Parliamentary and Health Service Ombudsman Scrutiny 2020-21

Status: Closed Opened: 20 Sep 2021 Closed: 8 Aug 2022 7 recommendations 13 conclusions 1 report

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2020/21. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary Commissioner for Administration and the …

Clear

Reports

1 report
Title HC No. Published Items Response
First Report - Parliamentary and Health Service Ombudsman S… HC 213 20 May 2022 20 Responded

Recommendations & Conclusions

3 items
6 Conclusion First Report - Parliamentary and Health… Acknowledged

The PHSO have improved the data output about their own performance in recent years, which...

The PHSO have improved the data output about their own performance in recent years, which the Committee applauds. Nevertheless, the Committee is of the view that even more open and transparent access to feedback data will enable external stakeholders to give an accurate judgement on the work of the PHSO. …

Government response. The government describes actions taken to strive for an inclusive colleague community through recruitment and training.
8 Conclusion First Report - Parliamentary and Health… Acknowledged

Good staff retention ensures high standards and shows an engaged and happy workforce.

Good staff retention ensures high standards and shows an engaged and happy workforce. Therefore, the Committee believes that it is in the PHSO’s benefit, and the benefit of the people it serves to improve staff engagement and aim for high staff retention. We welcome the PHSO’s commitment to engage more …

Government response. PHSO has commissioned a peer review to be carried out this year and is leading work with the International Ombudsman Institute (IOI) to strengthen and promote peer review across the Ombudsman sector.
10 Conclusion First Report - Parliamentary and Health… Acknowledged

The Committee notes the progress that has been made to date in implementing the Donaldson...

The Committee notes the progress that has been made to date in implementing the Donaldson Review and look forward to further updates on the implementation of the Review, including an update on the progress of the pilots into systematic investigations.

Government response. The government launched the PHSO’s Corporate Strategy for 2022–25 and will update the Committee on the implementation of the 2022–23 Business Plan at the next oral evidence hearing.

Oral evidence sessions

1 session
Date Witnesses
14 Dec 2021 Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman, Rob Behrens CBE · Parliamentary and Health Service Ombudsman View ↗

Correspondence

12 letters
DateDirectionTitle
25 Jul 2022 From cttee Letter to Sir James Bevan, Chief Executive, Environment Agency on implementatio…
12 Jul 2022 To cttee Letter from Maria Caulfield MP, Parliamentary Undersecretary for Patient Safety…
17 May 2022 To cttee Letter from NHS England and Improvement on the Parliamentary and Health Service…
29 Mar 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
24 Feb 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
3 Feb 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Ombudsman and Chair Parliamen…
18 Jan 2022 From cttee Letter to Rt Hon Steve Barclay MP, Chancellor of the Dutchy of Lancaster on ext…
11 Jan 2022 From cttee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Servic…
11 Jan 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
7 Dec 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair Parliamentary and Health Serv…
19 Nov 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
19 Nov 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…