Select Committee · Public Administration and Constitutional Affairs Committee

Parliamentary and Health Service Ombudsman Scrutiny 2020-21

Status: Closed Opened: 20 Sep 2021 Closed: 8 Aug 2022 7 recommendations 13 conclusions 1 report

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2020/21. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary Commissioner for Administration and the …

Reports

1 report

Title	HC No.	Published	Items	Response
First Report - Parliamentary and Health Service Ombudsman S…	HC 213	20 May 2022	20	Responded

Recommendations & Conclusions

2 items

2 Recommendation First Report - Parliamentary and Health… Accepted in Part

The PHSO should more clearly notify visitors to its website which cases are not being...

The PHSO should more clearly notify visitors to its website which cases are not being considered under this new policy and further update the Committee on the review outlined to the Committee during the oral evidence session. The PHSO should also update the Committee on any prioritisation actions it is …

Government response. The government states they will look at whether they can provide more granular information on their website to give members of the public and MPs a more specific indication of how long it may take for their case to be …

5 Recommendation First Report - Parliamentary and Health… Accepted in Part

The PHSO should set out how it plans to take to address the three-long term,...

The PHSO should set out how it plans to take to address the three-long term, low performing scores relating to how evidence is gathered, how decisions are reached and how decisions are made in a timely final decision.

Government response. The PHSO has delivered and fulfilled 22 of the 25 recommendations of the Clinical Advice Review and are progressing the remaining three recommendations. They are carrying out a phased roll-out of the sharing of provisional view reports with clinical advisers …

Oral evidence sessions

1 session

Date	Witnesses
14 Dec 2021	Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman, Rob Behrens CBE · Parliamentary and Health Service Ombudsman	View ↗

Correspondence

12 letters

Date	Direction	Title
25 Jul 2022	From cttee	Letter to Sir James Bevan, Chief Executive, Environment Agency on implementatio…
12 Jul 2022	To cttee	Letter from Maria Caulfield MP, Parliamentary Undersecretary for Patient Safety…
17 May 2022	To cttee	Letter from NHS England and Improvement on the Parliamentary and Health Service…
29 Mar 2022	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
24 Feb 2022	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
3 Feb 2022	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Ombudsman and Chair Parliamen…
18 Jan 2022	From cttee	Letter to Rt Hon Steve Barclay MP, Chancellor of the Dutchy of Lancaster on ext…
11 Jan 2022	From cttee	Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Servic…
11 Jan 2022	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
7 Dec 2021	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair Parliamentary and Health Serv…
19 Nov 2021	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
19 Nov 2021	To cttee	Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…