Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 6
6
Acknowledged
Paragraph: 34
The PHSO have improved the data output about their own performance in recent years, which...
Conclusion
The PHSO have improved the data output about their own performance in recent years, which the Committee applauds. Nevertheless, the Committee is of the view that even more open and transparent access to feedback data will enable external stakeholders to give an accurate judgement on the work of the PHSO. One of the ways of doing that is to compare feedback from complainants who were happy with the outcome of their case, and those who were not.
Government Response Summary
The government describes actions taken to strive for an inclusive colleague community through recruitment and training.
Paragraph Reference:
34
Government Response
Acknowledged
HM Government
Acknowledged
As we start implementing PHSO’s new People Strategy, the focus is to strive for an inclusive colleague community. We have been integrating best practice into our recent recruitment drive. During 2021–22, 27.7% of appointed candidates were from Asian, Black, Mixed Ethnicity and Other Ethnic Groups. We have implemented a range of activities, including training all of PHSO’s hiring managers in how to ensure a fair, transparent and inclusive recruitment process, and we are evaluating performance on a monthly basis as we aim to 6 Parliamentary and Health Service Ombudsman Scrutiny 2020–21: PHSO and Government responses improve the reach of our recruitment campaigns and strive for greater diversity. We will also shortly be undertaking a strategic review of recruitment and retention as we design a new HR system. Value for money