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Select Committee · Public Administration and Constitutional Affairs Committee

Parliamentary and Health Service Ombudsman Scrutiny 2020-21

Status: Closed Opened: 20 Sep 2021 Closed: 8 Aug 2022 7 recommendations 13 conclusions 1 report

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2020/21. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary Commissioner for Administration and the …

Clear

Reports

1 report
Title HC No. Published Items Response
First Report - Parliamentary and Health Service Ombudsman S… HC 213 20 May 2022 20 Responded

Recommendations & Conclusions

2 items
7 Recommendation First Report - Parliamentary and Health… Deferred

The Committee recommends that the PHSO learns from and implements best practice at the Local...

The Committee recommends that the PHSO learns from and implements best practice at the Local Government and Social Care Ombudsman by publishing feedback scores about its service, split between those complainants who were happy with the result of their case and those who were not. This will allow for a …

Government response. The government is evaluating a six-month hybrid working pilot and will report on its evaluation in the autumn to set out working arrangements into the medium term.
9 Recommendation First Report - Parliamentary and Health… Deferred

The Committee welcomes the career development pathways and accreditation scheme put in place within the...

The Committee welcomes the career development pathways and accreditation scheme put in place within the organisation, but also encourages the PHSO to look at possible new development opportunities within the organisation to encourage staff retention and to ensure there is minimal loss to institutional knowledge.

Government response. The government endorses the Committee’s recommendation urging the Government to take legislative action to reform UK public service Ombudsman schemes. States that Victims bill will allow complaints directly to PHSO.

Oral evidence sessions

1 session
Date Witnesses
14 Dec 2021 Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman, Rob Behrens CBE · Parliamentary and Health Service Ombudsman View ↗

Correspondence

12 letters
DateDirectionTitle
25 Jul 2022 From cttee Letter to Sir James Bevan, Chief Executive, Environment Agency on implementatio…
12 Jul 2022 To cttee Letter from Maria Caulfield MP, Parliamentary Undersecretary for Patient Safety…
17 May 2022 To cttee Letter from NHS England and Improvement on the Parliamentary and Health Service…
29 Mar 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
24 Feb 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
3 Feb 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Ombudsman and Chair Parliamen…
18 Jan 2022 From cttee Letter to Rt Hon Steve Barclay MP, Chancellor of the Dutchy of Lancaster on ext…
11 Jan 2022 From cttee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Servic…
11 Jan 2022 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
7 Dec 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair Parliamentary and Health Serv…
19 Nov 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
19 Nov 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…