Inter-agency benefit data sharing
Barriers preventing local authorities from accessing essential benefit data (e.g., Pension Credit, Universal Credit) from central government.
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Committee recommendation
100match
#29 - Report progress addressing data sharing barriers for local authorities accessing benefit data by 2025.
DWP should report back by the end of 2025 on progress in addressing the barriers to data sharing identified by the Minister, particularly in relation to enabling DWP to give local authorities more visibility of Pension Credit and Universal Credit data; and on sharing of HMRC data. (Recommendation, Paragraph 142) State Pension adequacy
Matched on
terms: benefit, sharing
Committee recommendation
91match
#28 - Government recognises need for improved data sharing to increase means-tested benefits take-up.
We welcome the Government’s recognition of the importance of better data sharing arrangements to increase take-up of means-tested benefits, and the work it is doing to address the issues. (Conclusion, Paragraph 141)
Matched on
terms: benefit, sharing
Committee recommendation
90match
#4 - Set out plans for cross-departmental data sharing to verify Universal Credit household composition
The Department is not doing enough to share data with other government departments and thereby improve the accuracy of benefit payments. Administering the benefits system is complex: for example, targeting benefits such as Universal Credit to claimants’ needs and circumstances introduces complexity and increases the risk of fraud and error. Access to reliable data is key to keeping...
Matched on
terms: benefit, sharing
PFD report
89match
Spencer Barr
The coroner noted inadequate information sharing between multiple agencies regarding the person's drug relapse, raising concerns about the lack of a universal approach to inter-agency cooperation and the absence of central points of contact for information exchange and referrals.
Matched on
terms: agency, inter, sharing
Committee recommendation
86match
#2 - Establish an Energy Data Sharing Taskforce to improve support schemes and tackle fuel poverty.
The Government should immediately establish an Energy Data Sharing Taskforce involving energy suppliers, government departments, HMRC, local authorities, the National Health Service and relevant third parties. This should establish clear and effective mechanisms for data sharing with the specific ambition to improve the delivery of support schemes, enable the introduction of a social tariff and tackle fuel poverty....
Matched on
terms: inter, sharing
CJINI report
83match
Inspection of the Benefit Investigation Service of the Social Security Agency
Matched on
terms: agency, benefit
Committee recommendation
82match
#10 - DSIT highlights need for cultural change and new initiatives to overcome data sharing barriers.
We challenged DSIT on what it was doing to address barriers to data sharing in government and it told us a change in culture is needed and government bodies need to think about the collective interest of the public when assessing the risks of data–sharing.20 A blueprint for modern digital government sets out government’s intention to work to...
Matched on
terms: inter, sharing
PFD report
81match
Cherylee Shennan
The coroner noted a lack of inter-agency meetings and communication regarding a perpetrator managed at MAPPA Level 1. There is no mandatory process for information sharing between agencies despite a known history of domestic abuse and identified trigger factors.
Matched on
terms: agency, inter, sharing
PFD report
81match
Danny Holt-Scapens
The coroner noted the need for improved interagency working and information sharing. Concerns were also raised regarding a crisis team clinician's lack of contemporaneous records and undocumented decision-making rationale, including capacity assessment details.
Matched on
terms: agency, inter, sharing
PFD report
81match
Alan Massam
The coroner noted a lack of inter-agency information sharing for complex cases and no defined escalation process in the care home for residents refusing medication. Concerns were also raised about discharge protocols failing to ensure a care home's capacity to accept a patient.
Matched on
terms: agency, inter, sharing
PFD report
81match
Jessica Laverack
The coroner raises concerns about insufficient recognition of the link between domestic abuse and suicide in policies, and inadequate systems to identify and care for vulnerable individuals not meeting high-risk criteria. There are also gaps in inter-agency information sharing and coordination for complex cases.
Matched on
terms: agency, inter, sharing
PFD report
81match
Jacob Billington
The coroner identified insufficient interagency communication and information sharing for high-risk prisoners with mental health needs upon release, highlighting fragmented IT systems and a lack of cross-agency guidance for community support.
Matched on
terms: agency, inter, sharing
Committee recommendation
81match
#15 - HMRC, Companies House, and Insolvency Service commit to increasing collaboration to tackle phoenixism.
At Autumn Budget 2024, the government announced that it was increasing collaboration between HMRC, Companies House and the Insolvency Service to tackle phoenixism.40 The Insolvency Service told us that, since the publication of the National Audit Office’s report, it had started an action group alongside Companies House and HMRC to look at phoenixism.41 All three organisations said that...
Matched on
terms: benefit, inter, sharing
Committee recommendation
80match
#60 - Second Report - Welfare policy in Scotland
Citizen’s Advice Scotland stated that to achieve a ‘no wrong door policy’ it would require: efforts to ensure that people receive information about other benefits they might be entitled to that are delivered by a different agency–for instance if someone is unable to work due to a health condition or disability, when making an application for Universal Credit,...
Matched on
terms: agency, benefit, sharing
Committee recommendation
77match
#5 - 13th Report - Regulation of water, energy and broadband
Despite energy debt rising, and bills increasing, the regulators do not have a comprehensive view of the debt owed by an individual across the three sectors. Debt is now a substantial problem. By March 2025, customers’ debt to energy supply companies and water companies totalled £7.2 billion. In energy, customer debt to energy supply companies increased in real-terms...
Matched on
terms: inter, sharing
Committee recommendation
74match
#18 - Report on legislative changes to enable data sharing for social tariffs and targeting households.
The Government should report back to the Committee by the end of 2025 on: the changes to primary legislation for data sharing needed to enable the introduction of a social tariff; and any short-term changes to secondary legislation that could improve access to data to enable suppliers to more effectively target households in need of bill support and...
Matched on
terms: sharing
Committee recommendation
74match
#1 - Accelerate effective data sharing between stakeholders to improve support schemes and tackle fuel poverty.
More effective data sharing between key stakeholders will be essential in making all government support schemes fairer, better targeted and cost effective. We welcome the Government’s plans to improve data sharing across Whitehall but believe it must move further and faster, recognising that more effective data sharing will be instrumental in tackling fuel poverty. Political will and cultural...
Matched on
terms: sharing
Committee recommendation
74match
#18 - DWP identifies potential in cross-government data to combat benefit fraud and error.
The Department told us that there were data sources from across government and beyond that its systems could potentially use to help drive down fraud and error, and that it was very keen to exploit such opportunities.31 We note that there is information that the Department for Education and councils have that could help the Department to verify...
Matched on
terms: benefit
CJINI report
74match
Inspection of the Benefit Investigation Service of the Social Security Agency: A Follow-Up Review
Matched on
terms: agency, benefit
PFD report
73match
Robert Spring
There was no direct mechanism for the hospital to notify the fire service of high-risk home oxygen users who smoke, as the oxygen supplier's system prevented full disclosure of the smoking risk. This meant the patient was not assessed for specialist safety equipment, highlighting a need for improved inter-agency communication.
Matched on
terms: agency, inter
Committee recommendation
73match
#9 - Inadequate access to good-quality data impedes government's AI implementation efforts.
Access to good–quality data was identified as a barrier to implementing AI by 62% of the 87 government bodies responding to the NAO’s survey.16 We received written evidence expressing a range of views on this topic, illustrating the complexity of the issue and the challenge government has in getting it right. For example, the Reform Think Tank raised...
Matched on
terms: benefit, sharing
Inquiry recommendation
72match
WATE-(22) - Conduct inter-agency review of child abuse investigation procedures to issue guidance
In the light of the recent experience gained in both England and Wales in major investigations of alleged wide ranging abuse of children in care/looked after children, an inter-agency review of the procedures followed and personnel employed in those investigations should now be arranged with a view to issuing practical procedural guidance for the future. In any event...
Matched on
terms: agency, inter, sharing
IOPC learning recommendation
71match
Operation Linden recommendations - South Yorkshire Police and College of Policing, November 2021
The IOPC recommends that South Yorkshire Police continues to improve processes that enable SYP and partner agencies to better collaborate so that information that should be available and considered by everyone is effectively shared, understood and acted upon in a timely fashion. This will help to encourage good practice and enable any issues or misunderstandings about the process...
Matched on
terms: agency, inter, sharing
IOPC learning recommendation
71match
Investigation into a complaint about contact with a woman prior to her death - Greater Manchester Police, November...
The IOPC recommends that the North West Ambulance Service (NWAS), Greater Manchester Police (GMP), Cumbria Constabulary, Cheshire Constabulary, Merseyside Police, and Lancashire Constabulary finalise, agree, and implement the Joint Operating Protocol (JOP) as soon as practicable. Each agency should take action to ensure that all operational and control room staff are aware of the purpose and aims of...
Matched on
terms: agency, benefit, inter, sharing
Committee recommendation
70match
#23 - Fourth Report - The Benefits System in Wales
The DWP and Welsh Government should work together to improve the signposting of benefits, grants, and allowances by producing a toolkit for Work Coaches. It should cover all devolved and local authority support. The DWP should report back to us in six months with an update on progress.
Matched on
terms: benefit
Committee recommendation
70match
#14 - ECCTA significantly enhanced data and intelligence sharing between Companies House and HMRC.
Prior to the introduction of ECCTA in March 2024, Companies House had limited scope to share data or insight with other public bodies such as HMRC. The new measures under ECCTA include the ability to proactively share information with other government departments and law enforcement agencies36. Although Companies House and HMRC said they had been working closely for...
Matched on
terms: sharing
PFD report
69match
Satheeskumar Mahatheaven
Failures in information sharing, multi-agency communication procedures, and inadequate training contributed to an accident within prison services.
Matched on
terms: agency, sharing
PFD report
69match
Darrell Spear
Concerns included delays in addressing significant self-neglect and hoarding issues that posed a fire risk, despite agencies being aware. There was also poor inter-agency communication and no clear strategy to manage these identified risks.
Matched on
terms: agency, inter
PFD report
69match
Samuel Alban-Stanley
The coroner noted inadequate support for families of children with rare diseases, with social services refusing assessment and providing limited assistance. Concerns also included a mental health trust's lack of commissioned psychosocial interventions and poor inter-agency communication.
Matched on
terms: agency, inter
PFD report
69match
Samuel Pearson
The coroner noted a lack of multi-agency working and information sharing during an emergency housing move, and a 2-3 week backlog in an NHS referral service where GPs were not informed of capacity issues.
Matched on
terms: agency, sharing
PFD report
69match
Mark McKessy
Poor communication and information sharing between agencies led to uncoordinated care and no clear overview of needs. Agencies did not fully recognise the individual's health issues and their interrelationship with social care and learning disability needs, affecting capacity assessments.
Matched on
terms: inter, sharing
PFD report
69match
Elizabeth McCann
Concerns included insufficient staffing and supervision for probation officers and police Sexual Offender Management Units. The coroner also identified limited information sharing protocols with external services and poor quality internal investigations by Greater Manchester Police.
Matched on
terms: inter, sharing
Committee recommendation
69match
#8 - Second Report - Welfare policy in Scotland
We recommend that Social Security Scotland consider all mechanisms for acquiring their own data where possible if they are requesting data which DWP does not hold. DWP and Social Security Scotland should develop a shared protocol and agreement about data sharing to ensure swifter data sharing on a benefit-by-benefit basis. This protocol should be agreed as soon as...
Matched on
terms: benefit, sharing
Committee recommendation
66match
#28 - Department recognises ongoing challenges in sharing cross-government data across key sectors.
The Department explained how single shared priorities also helped evaluate programmes objectively but acknowledged it would like to go further through joining up data and information, which the Opportunities mission could help give impetus to. It said it had made some progress, but felt that there was more to do to, for example, better sharing of data between...
Matched on
terms: sharing
Committee recommendation
65match
#12 - Significant technical challenges impede effective targeting of energy support, particularly income data.
The Department said that even if it had wanted to, it would not have been able to target support at the time of introducing the schemes due to challenges with identifying household income to determine an appropriate level of support.26 Written evidence from the Energy Systems Catapult and Fair by Design highlighted a need for targeted support.27 To...
Matched on
terms: benefit
Committee recommendation
64match
#55 - Second Report - Welfare policy in Scotland
We recommend that Social Security Scotland consider all mechanisms for acquiring their own data where possible if they are requesting data which DWP does not hold. DWP and Social Security Scotland should develop a shared protocol and agreement about data sharing to ensure swifter data sharing on a benefit-by-benefit basis. This protocol should be agreed as soon as...
Matched on
terms: benefit, sharing
Committee recommendation
64match
#38 - Second Report - Welfare policy in Scotland
The Cabinet Secretary also highlighted her disapproval of the current processes used for data sharing between the governments. She described the current system of looking at data sharing opportunities on a benefit-by-benefit basis as a ‘work-in-progress’98 which may need to change to ensure swifter delivery of devolved benefits. The Cabinet Secretary commented that in some cases she is...
Matched on
terms: benefit, sharing
PFD report
61match
Andrew Cairns, Rachael Slack and Auden Slack
The coroner noted a lack of reciprocal information sharing between the Police and Mental Health Team regarding an individual's arrest and prior mental health assessment. An existing policy for mutual information sharing was not disclosed during the inquest, preventing witness questioning on it.
Matched on
terms: sharing
PFD report
61match
May Miller
The coroner identified difficulties in sharing safeguarding information between the GP, other agencies, and care homes due to GDPR requirements and the absence of a consent mechanism or central information hub.
Matched on
terms: sharing
Committee recommendation
61match
#3 - Develop a joint plan for HMRC, Companies House, Insolvency Service to tackle corporate fraud.
HMRC, Companies House and the Insolvency Service have failed to work collaboratively, missing opportunities to increase the tax take. Due to the fraudulent use of UK company registrations, contrived insolvencies and phoenixism to evade tax, HMRC, Companies House and the Insolvency Service must work closely to tackle these threats together. The introduction of ECCTA presents opportunities for all...
Matched on
terms: benefit
Committee recommendation
61match
#15 - Mandate utility companies to share upcoming work plans earlier, improving coordination with authorities.
Collaboration and coordination of works between utility companies and local authorities relies on sharing information on upcoming works well in advance. There are currently no requirements on utility companies to share plans for their upcoming work with local authorities. The Department should introduce requirements for utility companies to share their plans 33 for upcoming work at the earliest...
Matched on
terms: sharing
Committee recommendation
61match
#2 - Mobilise cross-government support and cultivate talent to capitalise on transport manufacturing decarbonisation opportunities.
The Government’s legislation on the provision of bus and rail services, and policies promoting transition to EVs and fuel innovation in aerospace, provide once-in-a-generation opportunities for production and employment. Delivering on these opportunities will require the Department of Transport to mobilise the essential contributions of other Government departments and to capitalise on the Government’s industrial strategy. The UK...
Matched on
terms: inter
Committee recommendation
60match
#63 - Second Report - Welfare policy in Scotland
To successfully support people experiencing poverty many of these agencies require good collaborations and communications with the DWP and Social Security Scotland. Professor McKeever, Ulster University, emphasised the need for a ’better systemic approach’142 at the organisational level ‘of what each organisation needs to make the system work more smoothly’.143 When asked about their communications with the DWP,...
Matched on
terms: benefit
Committee recommendation
59match
#35 - 2nd Report - Transition to State Pension Age
The government should confirm that it has committed the resources needed to deliver on plans for a wider Universal Credit data share with local authorities in 2027. It should publish regular updates on progress. (Recommendation, Paragraph 134)
Matched on
classifier match
Committee recommendation
59match
#34 - 2nd Report - Transition to State Pension Age
The Crisis and Resilience Fund could play a vital role in targeting additional support at Universal Credit claimants affected by the increase to 67. However, as things stand, local authorities have access to only 35 to 40% of the data, leaving a visibility gap in relation to some 60% of Universal Credit recipients. (Conclusion, Paragraph 133)
Matched on
classifier match
PFD report
57match
Christine Williamson
The coroner identified that the deceased was not assessed as a Vulnerable Adult at risk, which led to insufficient information sharing among professionals and hindered the implementation of preventative measures.
Matched on
terms: sharing
PFD report
57match
Terence Pimm
The coroner raised concerns regarding police call handling and record-keeping, and the sufficiency of guidance for call handlers on immediate risk assessment and for mental health assessors on family input. The report also notes insufficient information sharing between agencies and a lack of understanding among mental health clinicians regarding the effect of warrants on their ability to assess...
Matched on
terms: sharing
PFD report
57match
Ellie Long
The coroner identified inadequate electronic record-keeping practices, including handwritten notes not integrated into official records. Concerns also related to inconsistent communication and information sharing with external agencies like the GP and school.
Matched on
terms: sharing
PFD report
57match
Tarek Chowdhury
Concerns included inadequate information sharing about prisoners becoming detainees between HMPPS, the Home Office, and IRCs. Issues were also raised regarding SystmOne's operation at IRCs, specifically its technology, nurse access to records, and staff training.
Matched on
terms: sharing
PFD report
57match
Simon Robinson
The coroner notes a gap in the partnership agreement between police and mental health services, which inadequately addresses situations where individuals in a private place experience a mental health crisis requiring an urgent multi-agency response, given limited police powers.
Matched on
terms: agency