Themes | Government Accountability | The Accountability Index

Incomplete Public Project Cost-Benefit Analysis

Omission of significant costs (e.g., customer costs) from cost-benefit analyses for major public projects.

569 items 8 sources 2 inquiries
Source spread

Where this theme appears

This theme appears across 8 independent accountability sources, so the source mix matters as much as the headline total.

2 inquiry recs 2 PFD reports 412 committee recs 4 ICIBI recs 99 NAO recs 1 detention investigation rec 48 LGO/SPSO decisions

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

8 sources
Inquiry recommendations(2)
Prevention of Future Deaths reports(2)
Mark Welsh
28 Dec 2017 · London Inner (North)
Concerns: Transport for London displayed an inordinate delay in implementing pedestrian crossings at a dangerous junction, using flawed decision-making based on incomplete accident statistics that omitted overall incidents and near misses.
Response (Transport for Lonodn): Subject to Camden Council agreement, Transport for London intends to progress a banned turning movement in order to provide a signal controlled crossing on Dukes Road, to be implemented next …
Responded
Malika Hibu
07 Aug 2024 · Inner North London
Concerns: Peabody Housing Association failed to address an unsafe canal barrier, demonstrating a lack of boundary knowledge, neglected risk assessments, ignored resident complaints, and inaction on known safety hazards.
Response (Peabody Trust): Peabody has implemented emergency temporary fencing and developed proposals for permanent safety railings at the canal edge, while working with the London Borough of Islington and CRT/CIC for required approvals. …
Response (Islington Council): Islington Council is working with Peabody on a planning application for safety fencing around the canal side area of the Crest Buildings development. Urban design lessons from this incident have …
Response (Mayor of London Greater London Authority): The Mayor of London will consider the concerns raised in the PFD report through his review of the London Plan, with public consultation planned for the second half of 2025 …
Response (MHCLG): The government published an updated NPPF on 12 December 2024 that includes additional policy to consider the safety of children and other vulnerable users in proximity to open water, railways …
Responded
Select committee recommendations(412)— showing 50 strongest matches
#14 —
Business and Trade Committee
Recommendation: We welcome the UK re-joining the Erasmus+ scheme. To support transparency, we recommend that the Government set out the underlying data to support the UK’s decision to rejoin, a full cost- benefit analysis of long-term membership of Erasmus+, and its …
Response Pending
#34 —
Public Accounts Committee
Recommendation: The Department told us that it was “quite unlikely” that the scheme paid for itself fiscally, but it did not know that for certain. It explained that, from an Accounting Officer’s point of view, the value of the scheme was …
Response Pending
#33 —
Public Accounts Committee
Recommendation: We asked the Department about cost-benefit analysis of the Access to Work scheme relative to other schemes including, if a robust case-controlled study was not possible, whether it had done any sort of modelling.63 We suggested, for example, that, if …
Response Pending
#31 —
Public Accounts Committee
Recommendation: We asked the Department about the value for money of Access to Work, including how the cost compares with other government employment schemes and how it compares with other nations. The Department told us that, while it had not undertaken …
Response Pending
#30 —
Public Accounts Committee
Recommendation: One of the Department’s principles for awarding Access to Work grants is that any approved support must be value for money.57 However, the Department acknowledges that it does not know whether the scheme provides value for money – it has …
Response Pending
#7 —
Public Accounts Committee
Recommendation: The Department has not done enough to generate evidence on the value for money of the scheme. The Department acknowledges that it does not know whether the scheme provides value for money. It undertook qualitative research some time ago—in 2009 …
Response Pending
#49 —
Business and Trade Committee
Recommendation: Based on analysis of comparator countries, the Government should set a more ambitious long-term goal for growing the financial capacity of the British Business Bank. As a priority, HM Treasury should publish a cost benefit analysis of quadrupling the funding …
Response Pending
#45 —
Business and Trade Committee
Recommendation: We welcome the changes to the Financial Transaction Control Framework to facilitate greater investment into the UK private sector by its public finance institutions. It is now essential that ministers start collecting the data needed on the value, risk and …
Response Pending
#53 —
Science, Innovation and Technology Committee
Recommendation: The announcement of the government’s final decision on digital ID should be accompanied by full costings and a full impact assessment, as well as details of controls to ensure the scheme, if it is taken forward, does not exceed its …
Response Pending
#52 —
Science, Innovation and Technology Committee
Recommendation: Uncertainty over the eventual cost of the digital ID scheme make it impossible to take an informed view on whether it will prove a worthwhile undertaking, even if the operational and security challenges examined in this report were to be …
Response Pending
#22 —
Science, Innovation and Technology Committee
Recommendation: The new digital centre (GDS) should commission an independent economic analysis for each of the planned activities set out in the roadmap for modern digital government, giving a range of possible financial and economic outcomes for each commitment. (Recommendation, Paragraph …
Response Pending
#3 —
International Development Committee
Recommendation: In the light of developments since the publication of this Committee’s interim findings on the effectiveness of UK aid, we restate the recommendation we made in that report about significant reorganisations of UK aid: that the Government should present a …
Gov response: As the Prime Minister noted in Parliament on 16 June, Australia, Canada and New Zealand all run generous and respected development programmes and foreign policy from one Ministry. Merging the departments allows us to bring …
Under Consideration
#20 —
Public Administration and Constitutional Affairs Committee
Recommendation: Projects are hindered by over-optimistic estimates of cost and time schedules, and overstatement of early benefits. Ministers are too keen to commit to specific cost and timescales early in the process, and project managers become tied to these estimates. The …
Gov response: The IPA strives to build the best-performing project system of any country in the world and is taking bolder action to work towards this ambition and improve outcomes. This work is being done through the …
Under Consideration
#17 —
Public Administration and Constitutional Affairs Committee
Recommendation: Benefits must be prioritised and reported. The IPA should report against benefits plans consistently in its annual reports from 2021–22. Consistent reporting of benefits should include a standardised financial measure, reported as trend data (showing the benefit agreed at the …
Gov response: including benefits being properly scoped and understood. Government agrees that benefits should be reported and the IPA encourages departments to publish their own data and provide information to Parliament and committees setting out forecasted and …
Under Consideration
#5 —
Public Administration and Constitutional Affairs Committee
Recommendation: Previous infrastructure strategies have not led to coherent and co-ordinated infrastructure spending. A scattergun approach to infrastructure investment might result in expensive infrastructure that does not benefit a local area either because it is not supported by complementary services (for …
Gov response: The Government’s institutional framework for infrastructure and major projects has undergone significant change and improvement in recent years. The National Infrastructure Commission (NIC), IPA and HM Treasury are at the heart of this framework. The …
Under Consideration
#8 —
Public Accounts Committee
Recommendation: We asked the Department about the financial impact of providing public services to people who should not be receiving them. It could not provide a figure for this.13 We heard that the Department had no data on the harm suffered …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: Spring 2022 The Home Office (the Department) has a significant programme of work underway to enhance its understanding of the illegal population within the UK. …
Not Addressed
#2 —
Public Accounts Committee
Recommendation: The Department relies upon a disturbingly weak evidence base to assess the impact of its immigration enforcement activity. The lack of reliable evidence on what works prevents it from planning and prioritising its activities effectively. The Department accepts that it …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Ta rget implementation date: March 2021 2.2 The department’s priority is to ensure that the collection, use and analysis of data support the effective delivery of public …
Not Addressed
#22 —
Public Accounts Committee
Recommendation: The condensed timetable for introducing the schemes meant that a lot of the standard documentation that would accompany such a major policy initiative—business cases, options appraisal and detailed cost-benefit analysis—wasn’t undertaken back in the spring.57 HM Treasury asserted that the …
Gov response: 7.1 The government agrees with the Committee’s recommendation. Recommendation implemented 7.2 As requested by the Committee, the Permanent Secretary to the Treasury wrote to the committee on 20 January 2021 outlining how HM Treasury will …
Not Addressed
#6 —
Transport Committee
Recommendation: Without having completed a full analysis of the wider economic impacts, it is difficult to see how the Government has fully assessed the levelling-up agenda and the case for different NPR options. Leaving out these key elements of analysis means …
Gov response: The Government accepts this recommendation and will publish the terms of reference for this work before the summer recess. The Government anticipates that work on the study will take around 18 months. Preparatory work has …
Accepted
#13 — Home Office underestimated large accommodation site set-up costs due to optimism bias and inadequate expertise.
Public Accounts Committee
Recommendation: We were concerned by the Home Office’s assessment of the set-up costs to convert the two former RAF bases to accommodation. At the outset, the Home Office estimated that such costs would be £5 million for each site, but the …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 A raft of measures has been implemented to address weaknesses. The programme was recently restructured to deliver smaller sites, requiring lighter touch refurbishment and …
Accepted
#10 — Home Office unable to explain significant additional escort training costs for Rwanda scheme.
Public Accounts Committee
Recommendation: The Home Office has estimated that it would cost £11,000 to fly each relocated individual to Rwanda. Witnesses told us that this was an internal estimate and actual costs would depend on a number of variables. The Home Office will …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The Home Office has already set out the funds paid to the Government of Rwanda as part of the Migration and Economic Development Partnership …
Not Addressed
#1 — Provide comprehensive cost estimates and actual expenditures for the new Office for Value for Money.
Treasury Committee
Recommendation: The Treasury must provide an estimate of how much the OVfM will cost including the cost of any external consultants it intends to procure, and then provide the actual cost of OVfM after it completes its initial work. (Recommendation, Paragraph …
No Published Response
#22 — Home Office failed to adequately assess acquisition risks and costs for Northeye site.
Public Accounts Committee
Recommendation: When the Chief Secretary to the Treasury approved the acquisition of the Northeye site on 25 March 2023, he noted that the value-for-money case was marginal and based on assumptions that were highly uncertain.71 The cost of remediating the building …
Under Consideration
#15 — Home Office failed to complete a full business case for the Northeye site acquisition.
Public Accounts Committee
Recommendation: The Small Ministerial Group, established around November 2022, implemented concessions to the process of acquiring sites, including dispensing with the requirement for a full business case before approving acquisitions. The Home Office began drafting an outline business case for the …
Under Consideration
#2 — Set out changes to ensure Home Office investment decisions use comprehensive information and transparent consultation
Public Accounts Committee
Recommendation: In its haste to purchase the Northeye site, the Home Office ignored opportunities to properly understand the risks and costs of developing it, leading to poor value for money for the taxpayer. The Home Office asserts it did a “fair …
Under Consideration
#14 — Uncertainty remains regarding precise consumer/taxpayer funding balance for the £22 billion CCUS programme
Public Accounts Committee
Recommendation: The Department told us it expects around three quarters of the allocation of financial support of almost £22 billion will be from levies on consumers (such as those using power generated by the Net Zero Teesside project).46 The remaining 25% …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 3.2 The department continuously assesses the affordability and value for money of government support for CCUS as part of key policy and …
Not Addressed
#7 — Department and Treasury agree CCUS funding limits but recognise substantial contingent liabilities
Public Accounts Committee
Recommendation: A major factor in the failure of the second CCUS competition was the lack of agreement between the Department and HM Treasury on funding limits.15 The Department told us that this time it had agreed an affordability envelope with HM …
Gov response: Introduction from the Committee Carbon capture, usage and storage (CCUS) technologies capture carbon before it is released into the atmosphere and store it permanently underground. They can be applied to a range of industrial applications, …
Not Addressed
#3 — Assess the full CCUS programme's affordability for taxpayers and consumers amid cost of living pressures
Public Accounts Committee
Recommendation: The Department and HM Treasury have yet to assess the full financial impact of the CCUS programme on taxpayers and consumers. The costs of the CCUS programme are significant: in November 2024 the government announced £21.7 billion of funding over …
Gov response: The government agrees with the Committee’s recommendation. government support for CCUS as part of key policy and decision-making processes to keep the UK on the least cost pathway to net zero, including Carbon Budget Delivery …
Accepted
#8 — HMRC significantly underestimated additional tax revenue from online marketplace VAT liability legislation.
Public Accounts Committee
Recommendation: In January 2021 government introduced legislation making online marketplaces liable for VAT from overseas sellers, resulting in £1.5 billion of additional tax a year. This is five times greater than HMRC estimated at the time.15 We asked HMRC why this …
Gov response: 1a. PAC recommendation: HMRC should assess why the additional tax it now collects from online marketplaces is five times greater than it predicted. In particular, how much is due to underestimating the scale of evasion, …
Partially Accepted
#26 — HS2 Ltd fails to monitor total spending on environmental mitigation schemes.
Public Accounts Committee
Recommendation: HS2 Ltd does not monitor how much in total it spends on environmental mitigation. For example, we asked HS2 Ltd how much it was spending on wildlife migration schemes such as for the great crested newt at Halse Copse. In …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 4.2 The department intends to provide the Committee with a preliminary response in its letter to the Committee before the Summer recess …
Not Addressed
#28 — MoJ lacks confidence in securing resources for criminal justice reforms
Public Accounts Committee
Recommendation: We asked witnesses for a breakdown of the £477 million received in the 2021 Spending Review, and an outline of what it achieved. We were told that it “depends on what the counterfactual is”. Without that funding, MoJ told us …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Recommendation implemented: April 2025 6.2 In response to this recommendation, the Ministry of Justice has written to the Committee alongside this Treasury Minute response.
Not Addressed
#27 — Ministry of Justice cannot quantify total spending on Crown Court backlog accurately.
Public Accounts Committee
Recommendation: As the NAO report found, MoJ cannot put a figure on how much has been spent on addressing the backlog in the Crown Court, as actions to address the backlog are spread over different parts of the criminal justice system.73 …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Recommendation implemented: April 2025 6.2 In response to this recommendation, the Ministry of Justice has written to the Committee alongside this Treasury Minute response.
Not Addressed
#6 — Set out total spending and impact of investments on Crown Court backlog reduction.
Public Accounts Committee
Recommendation: MoJ could not tell us which of the actions it funded from nearly £500 million of additional funding it received through the 2021 Spending Review had the biggest impact on reducing the backlog, nor could it quantify what it expects …
Gov response: The government agrees with the Committee’s recommendation. Committee alongside this Treasury Minute response.
Accepted
#18 — Ministry of Justice has not assessed additional costs incurred for urgent prison place delivery
Public Accounts Committee
Recommendation: We asked MoJ if it has assessed the costs of needing to deliver prison places so urgently, such as paying contractors more to take on a higher level of risk.62 MoJ said it had not and indicated this could be …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 As the Committee notes, there have been acute issues in responding to prison capacity which have also led to additional costs in the Criminal …
Accepted
#4 — Set out methodology to estimate Criminal Justice System costs due to prison capacity pressures.
Public Accounts Committee
Recommendation: The prison capacity crisis has led to decisions and inefficiencies which represent poor value for money. Maintaining and making best use of the existing prison estate represents better value than building new places. However, capacity constraints mean that MoJ and …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented As the Committee notes, there have been acute issues in responding to prison capacity which have also led to additional costs in the Criminal Justice System, …
Accepted
#46 — MHCLG expects Building Safety Levy to have minimal impact on housing supply.
Public Accounts Committee
Recommendation: We asked MHCLG about the potential impacts of the Building Safety Levy on housing provision. MHCLG said it had not published any impact assessment or produced specific numbers, but believed the impact would be relatively small. It told us that …
Gov response: 7.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 7.2 The government will write to the Committee before the end of 2025 to provide an update on the interaction between remediation …
Accepted
#7 — Publish formal assessment of remediation policies' impact on housebuilding targets and identify mitigation actions.
Public Accounts Committee
Recommendation: We are not convinced that MHCLG is taking the potential impact of its remediation plans on wider housebuilding targets seriously enough. The government has pledged to build 1.5 million homes during this Parliament. The construction sector is reporting workforce shortages. …
Gov response: The government agrees with the Committee’s recommendation. update on the interaction between remediation policies and housebuilding ambitions. Specifically on the Building Safety Levy, the government will publish an impact assessment alongside the draft levy regulations …
Accepted
#15 — Department reviewing strategic options for loan book, including sale or consolidation with other loans
Public Accounts Committee
Recommendation: We therefore asked the Department how, if it did not have estimates of future costs beyond 2025–26, it was modelling the expected balance of costs against income in future years. It replied that it was conducting 24 Qq 62, 73; …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2026 3.2 The department continues to keep its long-term strategic options under review. The department commissioned external advice on its strategic options in …
Not Addressed
#14 — Department conducted minimal analysis of future loan management costs beyond March 2025
Public Accounts Committee
Recommendation: The Department has conducted minimal analysis of the costs of managing the loans over their lifetime, with no assessment of the factors that might increase costs or reduce income. It forecast that it would spend £17.3 million over the three …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2026 3.2 The department continues to keep its long-term strategic options under review. The department commissioned external advice on its strategic options in …
Not Addressed
#12 — Conduct urgent analysis on targeted HETV Audio-Visual Expenditure Credit uplift for domestic productions
Culture, Media and Sport Committee
Recommendation: We recommend the BFI urgently conducts analysis on the potential design and return on investment of a targeted uplift to HETV Audio-Visual Expenditure Credit for domestic productions with budgets of £1 million to £3 million per hour. The Government should …
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Accepted
#20 — Provide clarity on public expenditure for industrial strategy and Growth Mission through Spending Review.
Business and Trade Committee
Recommendation: We recommend that through the Spending Review the Government provides clarity about the sum of public expenditure that will be allocated to the industrial strategy and the wider Growth Mission over the remainder of this Parliament. (Recommendation, Paragraph 91) Pro-business …
Gov response: 12.1. The government is investing billions to support the Industrial Strategy’s 8 growth driving sectors, including with £4bn of additional capital through the British Business Bank, and up to £4.3bn for Advanced Manufacturing. Through these …
Accepted
#29 — Government lacks precise data on digital procurement spend and future demand pipeline.
Public Accounts Committee
Recommendation: Government lacks data on spend and the pipeline of supply and demand. Available estimates from third parties suggest that government spends at least £14 billion annually on digital procurement, but government has not been able to provide a more precise …
Gov response: 5.1 The government agrees with the committee’s recommendation. Target implementation date: December 2025 5.2 The GCF Digital & Data Team will set out the process to leverage commercial insights from data held across the eco-system, …
Accepted
#5 — Set out how to ensure data and capability for informed technology supplier spending decisions.
Public Accounts Committee
Recommendation: Government’s ability to get the best deals with technology suppliers is being hampered by its lack of knowledge of what it is spending or its future needs. Government estimates that it spends over £14 billion each year on digital commercial …
Gov response: The government agrees with the committee’s recommendation. from data held across the eco-system, which will include the development of a standard framework for procurement platforms as well as the delivery of the central digital platform, …
Accepted
#18 — Ministerial decisions on industry support trade-offs lack explicit, detailed methodology
Public Accounts Committee
Recommendation: We asked the Department how it balances trade-offs when making decisions about support, and how it makes this explicit. Officials told us that it assesses interventions using HM Treasury’s five principles. Proposals are then put to Ministers who make decisions …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2026 4.2 The government is aligning industry support with strategic priorities, including the Industrial Strategy. Following the Green Book Review 2025: Findings and …
Not Addressed
#23 — Estimated lifetime value of T Levels based on uncertain assumptions.
Public Accounts Committee
Recommendation: The Department’s current “best judgement” is that T Levels will be 25% more valuable than other level 3 qualifications (around £23,000 per student over their lifetime, in 2019–20 prices).71 It will get a better understanding of this uplift as the …
Not Addressed
#2 — Publish comprehensive evaluation of Skilled Worker visa route’s costs, benefits, and impact on skill shortages.
Public Accounts Committee
Recommendation: The Home Office has not had a full understanding of how immigration has helped to address skill shortages or the unintended consequences of the much higher than anticipated use of the Skilled Worker route. More people have used the Skilled …
Gov response: The government agrees with the Committee’s recommendation. Immigration White Paper on 12 May. Skilled worker evaluation. The evaluation of the Skilled Worker route found that visa holders were primarily motivated to come to the UK …
Accepted
#24 — Department lacks comprehensive analysis comparing cost-effectiveness of incentives against direct teacher pay increases.
Public Accounts Committee
Recommendation: We asked the Department if it has assessed whether spending on initiatives such the Early Career Framework (£131 million budget in 2024–25) provides better outcomes than simply increasing teachers’ pay. The Department did not confirm if it had undertaken this …
Gov response: 6.3 Evidence suggests that pay can be an effective lever at scale; for example, the National Foundation for Educational Research (NFER) estimates that a 1% improvement in competitiveness of school teacher pay increases recruitment by …
Not Addressed
#10 — Department lacks robust value-for-money analysis for teacher recruitment initiatives and spending
Public Accounts Committee
Recommendation: We asked the Department how confident it was that the initiatives funded through the £700 million represented the best value for money. It told us it had allocated the funding in a way to make what is described as “as …
Gov response: 2.3 The department is investing in analysing and evaluating policies to understand impact, maximise value for money and ensure focus on our best evidenced levers. The department’s strategy is underpinned by a robust and expanding …
Accepted
#6 — Assess effectiveness and value-for-money of teacher pay against other recruitment initiatives
Public Accounts Committee
Recommendation: The Department recognises pay as important in recruiting and retaining teachers, but is less clear on how it considers pay alongside other initiatives and how schools and colleges can afford pay rises. Pay is important in recruiting and retaining teachers. …
Gov response: The government agrees with the Committee’s recommendation. inform which actions best ensure schools and colleges have sufficient high-quality teachers. Evidence suggests that pay can be an effective lever at scale; for example, the National Foundation …
Accepted
#23 — Treasury prioritises private finance for incentivised risk management and expert due diligence.
Public Accounts Committee
Recommendation: We asked the Treasury how it decides on which private finance model to use, and how it assesses the additional cost of private finance against the benefits of risk transfer. The Treasury told us that the benefit of private finance …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: May 2026 5.2 Identifying where the private sector is better placed to identify, assess, price and manage risks – and structuring contracts to reliably …
Accepted
ICIBI immigration recommendations(4)
NAO audit recommendations(99)— showing 50 strongest matches
Improving Single Living Accommodation
The Department should give priority to developing a more comprehensive overview of its SLA provision. This should include a more complete picture of what it costs to manage and sustain the estate, bed space availability and wider asset management data. …
Accepted
The production and distribution of cash
HM Treasury should assign clear responsibility for bringing together and reporting information on how well the cash system overall is performing in meeting the government’s policy objectives. HM Treasury, working with the regulators, should develop a system for monitoring and …
Accepted
The Transpennine Route Upgrade Programme
As part of developing its marketing campaign for passengers, Network Rail should set out how it will assess its success at informing passengers and addressing their concerns. This should include metrics to monitor passengers? awareness of the Programme and how …
Accepted
The Transpennine Route Upgrade Programme
The Department and Network Rail should agree with other government departments, local government and train operating companies who should have ownership in delivering and measuring the wider benefits of the Programme. This should include agreeing with local authorities on how …
Accepted
The Transpennine Route Upgrade Programme
The Department and Network Rail should complete their development of metrics for evaluating the benefits from the Programme, such as for reduced carbon emissions or interconnectivity across the region.
Accepted
Managing central government property
f) The OGP and GPA should: ? discuss with the departments which have not yet agreed the transfer of their offices their onboarding plans and agree on whether these plans remain achievable and represent value for money; and ? assess …
Accepted
Managing central government property
e) The OGP should measure if the expected programme benefits set out in the 2018 government estate strategy have been achieved. It should assess whether change has been realised and disseminate the lessons learned to date from delivering those programmes.
Accepted
The Creation of the UK Infrastructure Bank
e. The Bank should develop clear aims for its advisory function and develop measures to help it assess performance over time. It should develop a formal and strategic approach to engagement, including communicating to market participants a clear picture of …
Accepted
The Creation of the UK Infrastructure Bank
In developing its performance measurement framework, the Bank should ensure it has metrics and benchmarks allowing it to assess in detail whether it is balancing all of its objectives and delivering on the government?s ambition for it. HM Treasury and …
Accepted
The Creation of the UK Infrastructure Bank
The Bank should, learning from the Green Investment Bank and British Business Bank interventions, further develop its understanding of where infrastructure needs are greatest so that it routinely informs investment decisions and prioritises them. It should bring this understanding of …
Accepted
Supporting local economic growth
The Department should set out and publish its plans to formally evaluate the Levelling Up Fund and the UK Shared Prosperity Fund in line with the Magenta Book’s emphasis on the importance of planning an evaluation early. It should ensure …
Accepted
Supporting local economic growth
Departments should ensure that they follow HM Treasury guidance on developing and appraising business cases at key decision points. This should include ensuring they document how they have evaluated alternative ways to deliver a desired outcome and providing an audit …
Accepted
Employment support: The Kickstart Scheme
q) in future schemes, setting out in both the Outline and Final Business Case the management data required to manage the programme and the scope and schedule of the routine statistics that will be published about the programme.
Accepted
Employment support: The Kickstart Scheme
p) publishing the results of its planned evaluation promptly, when available; and
Accepted
Employment support: The Kickstart Scheme
o) monitoring Kickstart’s impact over at least the five years on which its original business case assumptions are based;
Partially accepted
Employment support: The Kickstart Scheme
To support public and Parliamentary accountability, and long-term value for money the Department should ensure it is transparent by: n) publishing regular, timely statistics on Kickstart’s progress, including participation rates nationally and locally, early outcomes and data on diversity;
Rejected
Improving Single Living Accommodation
The Department should agree and set out what a reasonable standard for SLA would look like, drawing on building condition standards but also the ‘lived experience’ work. Progress in both improving SLA to a reasonable standard and then maintaining it, …
Accepted
The production and distribution of cash
The Bank, working with other public authorities, should improve its understanding of both the factors that are driving the increase in demand for notes, and also who is holding the approximately £50 billion worth of notes where there is currently …
Partially accepted
Financial sustainability of colleges in England
c) Reduce the complexity and uncertainty of the college funding arrangements. Dealing with complex funding rules takes up college staff time, and amplifies the risk of mistakes which may result in the ESFA recovering funding that colleges have claimed incorrectly. …
Partially accepted
Tackling the tax gap
iii) in partnership with HM Treasury develop shared and trusted data on the impact of different resourcing options, including the marginal rates of return from compliance activity and wider trade-offs, to help judge how to maximise tax revenues cost-effectively; and
Accepted
Tackling the tax gap
ii) review the impact of compliance yield on the tax gap, and the significance of timing differences between the compliance yield and the tax gap measures;
Accepted
Tackling the tax gap
b) in developing its new performance measures: i) develop measures for each significant factor affecting the tax gap, for example, costs to taxpayers and intermediaries of complying, taxpayer experience, perceptions of fairness and the deterrence effect of its activities;
Accepted
Tackling the tax gap
To improve its approach to tackling the tax gap, HMRC should: a) seek opportunities to base more of the overall tax gap estimate on established methodologies to reduce the level of uncertainty;
Accepted
Specialist skills in the civil service
Departments should accelerate adoption of existing workforce planning tools, so that they have data on their functional resources and can understand what skills they have, where they are allocated and where capacity and skills gaps exist.
Accepted
Specialist skills in the civil service
The Cabinet Office should make available consistent workforce data, statistics and information to all functions, based on its Civil Service Statistics data, which the functions could use in their workforce planning.
Accepted
Specialist skills in the civil service
Each function should continue to develop indicators and intelligence that provide evidence of its impact on cross-government outcomes, including how it has helped improve government operations and efficiency.
Accepted
Specialist skills in the civil service
The Cabinet Office should work with all functions to develop and report consistent and well-evidenced data on functions’ performance, costs and benefits, building on assurance work done to date.
Accepted
Digital transformation in the NHS
c) Collect more data to enable a better understanding of the full cost of delivering digital transformation and prioritise the work programme. Essential work to lay the foundations of digitisation and interoperability (including data standardisation) should be done before investment …
Accepted
The UK’s F-35 capability
In support of this assessment, and to enable full accountability, the MoD should calculate the following costs, including all relevant Defence Lines of Development and operational costs, including: ? costs to date, including all sunk costs; ? 10-year forecast costs …
Partially accepted
The UK’s F-35 capability
The MoD should develop, maintain and update an assessment of the value it intends to deliver throughout the life of the programme. This should include a clear weighting of all military and non-military benefits over the short, medium and long-term, …
Resilience to animal disease
Defra should, over the next year: a fully integrate its understanding and assessment of risk into its process for prioritising and allocating resources across the Defra group; for animal disease resilience funding, it should support this by: ? improving its …
Accepted
Progress with the merger of the Foreign & Commonwealth Office (FCO) and …
The Cabinet Office should ensure there is proper consideration of the costs and benefits of major MoG changes and provide longer-term support and guidance to departments facing significant organisational change. Once the decision has been taken to implement a MoG …
Partially accepted
Managing government borrowing
c. HMT, working with the OBR, should explore how remit revisions outside regular fiscal events can be supported by quicker, more focused OBR assurance. This assurance should be proportionate, taking account of the event under assessment and the costs to …
Accepted
Managing government borrowing
a. HMT should consider ways to align and extend how it measures progress against the debt management objective, while recognising the inherent challenges. This should include developing further its quantitative and qualitative evidence base to feed into an overall assessment, …
Accepted
Active Travel in England
DfT should: b. support ATE to establish a benefits monitoring approach that tracks the contribution of active travel investments to all of government?s wider strategic priorities. This would improve the monitoring of active travel outcomes, enabling DfT and other government …
Accepted
Supporting investment into the UK
DIT should assess how actual economic benefits resulting from inward investment projects compare with its forecasts at the outset. This would help it draw out the reasons why actual benefits may be higher or lower than initial estimates, improve future …
Accepted
Support for vulnerable adolescents
We recommend that those central government departments involved should, through formal governance, work together to: c) agree some cross-government objectives and outcome measures for supporting those vulnerable adolescents most in need of support, along with data sources and methods of …
Accepted
Regulation of private renting
b) Be more specific in setting out what its reform programme is intended to achieve. In doing so, it should set the desired outcomes, key performance indicators and success measures, and clearly demonstrate how they link to the overall vision …
Accepted
Improving Single Living Accommodation
The Department should carry out and make use of work on the ‘lived experience’ to better understand what personnel want from SLA and inform future accommodation plans. The Department should look at how it can regularly collect data on experiences …
Accepted
Administration of Scottish income tax 2019-20
HMRC should consider how it reflects the impact of COVID-19 in its calculation of the revenue outturn and estimate for future years, including consideration of what additional data might be available to refine the calculation and better reflect the uncertainties …
Accepted
Administration of Welsh income tax 2019-20
HMRC should consider how it reflects the impact of COVID-19 in its calculation of the revenue outturn and estimate for future years, including consideration of what additional data might be available to refine the calculation and better reflect the uncertainties …
Accepted
The BBC’s strategic financial management
d) setting out how it will monitor its wider economic value within the UK’s media and broadcasting landscape on a more regular basis in the future; and
Accepted
Child Maintenance Client Funds Account 2019-20
• continue to review its assessment of collectability of arrears relating to the 1993 and 2003 Schemes in light of experience to date and report its assessment of collectability transparently in the 1993 and 2003 schemes Account.
Accepted
Improving Broadband
In respect of the Future Programme, it should: d) set out how it intends to improve its data, including how it will: • secure the required quality of data for identifying which areas and premises it intends to subsidise;
Accepted
Improving Broadband
c) set out how it intends to measure the benefits of its investment, including setting programme-specific objectives as clear measures of success for its Future Programme.
Accepted
Improving local bus services in England outside London
e) the amount and form of funding, for both local authorities and operators, that is necessary to achieve the objectives of the bus strategy. The Department has already committed to providing a long-term funding model. It should work with MHCLG, …
Partially accepted
Improving local bus services in England outside London
c) good quality data and measures of success. The Department should look widely at all its sources of performance information to develop a basket of measures granular enough to understand outcomes for users, local authorities and operators, so that it …
Partially accepted
Specialist skills in the civil service
Functions should ensure additional workforce data they collect aligns with the wider Civil Service Statistics data set. Where appropriate, functions should also engage directly with departments so both functions and departments can understand their specialist workforces, including their diversity and …
Accepted
Specialist skills in the civil service
The Cabinet Office should continue to work with departments to improve the quality and completeness of Annual Civil Service Employment Survey data, the basis for its Civil Service Statistics data set.
Accepted
Department for International Trade and UK Export Finance: Support for exports
DIT and UKEF should agree a strategic Memorandum of Understanding to improve joint-working and report annually on progress. DIT and UKEF must work together effectively to support exports. Agreeing a Memorandum of Understanding on how they will work together and …
Accepted
Health investigations(1)
Detention investigations(1)
LGO / SPSO decisions(48)
20-009-086 — Lichfield District Council
Summary: Mr B complains the Council has not ensured community facilities and open spaces are properly provided on a newly built housing estate. He says this means residents are living on the estate without promised facilities and with the likelihood of high maintenance costs for the open spaces. The Ombudsman …
LGO (Local Government & … Planning Upheld May 2022
21-018-578 — Worthing Borough Council
Summary: Mr B complains about the Council’s decision not to award Community Infrastructure Levy (“CIL”) funding for a project in his local park. He says the project would have provided important improvements to the park and benefited residents. The Ombudsman does not find fault in how the Council considered the …
LGO (Local Government & … Other Categories Not Upheld Sep 2022
24-017-473 — Lichfield District Council
Summary: Mr X complained the Council introduced planning validation fees that had no legal basis. We found this was a matter for the courts but there was fault by the Council as it failed to show its action in not returning the full planning fee when rejecting invalid applications was …
LGO (Local Government & … Planning Upheld Nov 2025
21-017-495 — West Berkshire Council
Summary: We will not investigate Mr X’s complaint about the Council giving him incorrect information about the adopted status of a road in 2017, which he says influenced his decision to buy his house and the price he paid. Mr X’s complaint amounts to a claim of negligence by the …
LGO (Local Government & … Transport And Highways Mar 2022
22-004-414 — Adur District Council
Summary: We will not investigate this complaint about the Council’s pursuit of a project which the complainant says was bound to fail. The financial cost to the Council is something which affects all residents and is therefore outside our jurisdiction. Also, we do not consider the complainant has suffered a …
LGO (Local Government & … Planning Dec 2022
23-011-401 — South Staffordshire District Council
Summary: X complained about the Council’s failure to require that a developer create a footpath to make it suitable for walkers and cyclists. We found fault in the way the Council acted that resulted in it losing planning control of the path. We did not make any recommendations because the …
LGO (Local Government & … Planning Upheld Aug 2024
21-018-992 — Watford Borough Council
The complainant, whom I shall refer to as Mr X, complained about the Council’s burial charges for non-residents. Mr X’s father recently passed away and the Council charged the non-resident burial rate. This is higher than the amount charged to bury those who were resident in the Council’s area. Mr …
LGO (Local Government & … Environment And Regulation Apr 2022
21-015-196 — City of Wolverhampton Council
Summary: The complainants said the Council failed to address properly their objections to the planning application filed by their neighbours. They considered the Council’s approval of the planning application would result in the property’s overdevelopment and loss of amenity for the complainants’ property. We found no evidence of fault in …
LGO (Local Government & … Planning Not Upheld Apr 2022
21-005-378 — Bristol City Council
Summary: Mr F complains that the Council failed to include advice about residents parking within planning decisions on a property he is developing. We found there was fault by the Council but this did not cause injustice to Mr F.
LGO (Local Government & … Planning Upheld Apr 2022
22-000-160 — Hastings Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision to construct a shared cycle path in a local park. This is because the decision has not caused Mr X significant injustice.
LGO (Local Government & … Transport And Highways Apr 2022
21-016-469 — Derbyshire County Council
Summary: Mr X complained about the Council’s decision to approve a walking and cycling route in his area which includes a proposal to permanently close a road near to him. Mr X said the Council failed to properly consult about the scheme.
LGO (Local Government & … Transport And Highways Upheld Jun 2022
22-006-805 — Trafford Council
Summary: We will not investigate this complaint about the Council’s handling of a relief road proposal. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The alleged fault has not yet caused the complainant a significant injustice, …
LGO (Local Government & … Planning Sep 2022
23-021-162 — West Sussex County Council
Summary: Mr X complains the Council failed to utilise money obtained through Section 106 agreements to carry out the highway improvements the funding was intended for. We found no fault in the Council’s actions.
LGO (Local Government & … Planning Not Upheld Sep 2024
24-023-194 — Lincolnshire County Council
Summary: We will not investigate this complaint about Council spending on a footpath as this impacts all or most of the people in the Council area and is not therefore within our legal remit.
LGO (Local Government & … Other Categories May 2025
24-012-434 — Manchester City Council
Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration …
LGO (Local Government & … Transport And Highways Upheld Sep 2025
25-011-365 — Bristol City Council
Summary: We will not investigate Mr B’s complaint about how the Council is spending public money. This is because the alleged fault has not caused Mr B a personal injustice.
LGO (Local Government & … Other Categories Sep 2025
24-013-197 — Wirral Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s plans to develop a commercial property. There is no evidence of fault and we are unable to achieve the outcome he seeks to overturn the Council’s decision. Also, the Information Commissioner is better placed to deal with Mr X’s …
LGO (Local Government & … Planning Nov 2024
25-011-602 — Horsham District Council
Summary: We will not investigate Mr X’s complaint about the Council’s administration of a community infrastructure levy charge. Mr X has had rights of appeal it would be reasonable to use against the Council’s calculation, the deemed commencement date and a surcharge imposed. Any matters of alleged unlawfulness are ones …
LGO (Local Government & … Planning Jan 2026
PSOW-202505334 — Pembrokeshire County Council
Miss A & Ms A complained about Pembrokeshire County Council’s decision to grant planning permission to a neighbouring property. When the Ombudsman looked at the complaint, she could see that the Council had considered some of Miss A & Ms A’s concerns at the first stage of its complaints procedure …
PSOW (Public Services Om… Local Government Dec 2025
21-013-954 — Birmingham City Council
Summary: We will not investigate this complaint about highway restrictions affecting his business. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & … Transport And Highways Jan 2022
21-014-201 — Waverley Borough Council
Summary: We will not investigate this complaint about the Council’s decision that he is liable to pay Community Infrastructure Levy. This is because the Valuation Office Agency is the body set up in law to consider these matters and it would be reasonable to expect Mr X to pursue the …
LGO (Local Government & … Planning Jan 2022
22-003-807 — Eden District Council
Summary: We will not investigate this complaint about the Council’s approach to a contribution to affordable housing in a planning application. This is because the complainant has used his right of appeal in the matter which means we have no discretion to investigate. Even if we had, the complaint is …
LGO (Local Government & … Planning Jun 2022
22-003-330 — Maidstone Borough Council
Summary: We will not investigate this complaint about the Council charging local people for pre-application advice about planning matters. This is because the law allows the Council to charge for this service and there is insufficient evidence of fault in how the Council has calculated its charges.
LGO (Local Government & … Planning Jul 2022
22-004-423 — Dorset Council
Summary: We will not investigate this complaint about the introduction of parking charges. This is because there is insufficient evidence of fault by the Council and we could not achieve the outcome the complainant wants.
LGO (Local Government & … Transport And Highways Jul 2022
22-008-006 — Mole Valley District Council
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not been caused significant injustice in relation to his concerns about the development not being subject to a Community Infrastructure Levy.
LGO (Local Government & … Planning Sep 2022
22-002-055 — Royal Borough of Kingston upon Thames
Summary: Mr X complained the Council mismanaged a local allotment site by allowing a small recycling facility to occupy allotment sheds which were meant for allotment use. Mr X states this has been detrimental to himself, the site and other allotment users. The Council was at fault when it failed …
LGO (Local Government & … Other Categories Upheld Oct 2022
24-001-008 — Cornwall Council
Summary: We cannot investigate this complaint that the Council used public money to pay for works on a public footpath when it could have sought payment from the landowner. This is because we cannot investigate something that affects all or most of the people in a council’s area.
LGO (Local Government & … Transport And Highways Jun 2024
24-001-686 — Bristol City Council
Summary: We will not investigate this complaint about compensation paid under the Land Compensation Act 1973 as Mrs X had the right to have the dispute determined by an independent tribunal.
LGO (Local Government & … Other Categories Sep 2024
23-009-193 — Chesterfield Borough Council
Summary: We will not investigate this complaint about the decision to lease part of a public park to a private business. This is because the alleged fault does not cause the complainant significant personal injustice.
LGO (Local Government & … Other Categories Sep 2024
25-005-423 — London Borough of Havering
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant can appeal to the tribunal and because his complaint about the handling of the issue has been resolved.
LGO (Local Government & … Transport And Highways Aug 2025
25-008-810 — Hartlepool Borough Council
Mr X complains that during refurbishment of his House of Multiple Occupation (HMO) the Council approved him a provisional licence for a six-bed ensuite property. The Council later admitted it had made an error with its measurements which meant the property was suitable for only a five-and-a-half bed HMO. Mr …
LGO (Local Government & … Environment And Regulation Nov 2025
24-008-473 — Guildford Borough Council
Summary: We will not investigate this complaint about the Council’s decision to increase the amount charged by the Council to renew a street trader licence. We have not seen enough evidence of fault in the way the Council made the decision to increase the fee to justify an investigation.
LGO (Local Government & … Environment And Regulation Oct 2024
24-002-953 — Wiltshire Council
Summary: We will not investigate this complaint about the Council’s decision to close squash courts at a leisure facility. Further investigation would not led to a different outcome.
LGO (Local Government & … Other Categories Oct 2024
24-012-336 — South Downs National Park Authority
Summary: We will not investigate this complaint about planning policy as this is a matter for the Planning Inspector and there is insufficient injustice to warrant investigation.
LGO (Local Government & … Planning Nov 2024
24-009-976 — Waverley Borough Council
Summary: We will not investigate Mr X’s complaint about the Council not exempting him from a Community Infrastructure Levy (CIL) on a residential extension to his property, how it dealt with his case, and it not telling him about his rights of appeal. Since Mr X brought this complaint, the …
LGO (Local Government & … Planning Nov 2024
201204561 — Business Stream
Mrs C, who owns a holiday cottage, complained after Business Stream contacted her by phone about an outstanding bill for the premises. At the time she was not aware that she was obliged to pay Business Stream, as she believed she paid through her council tax for the water at …
SPSO (Scottish Public Se… Water Partly Upheld Feb 2014
201204511 — Business Stream
Mr C complained that in March 2012 his business unexpectedly received water bills for more than £2,000. He had understood that the business's water usage was paid for through his service contract with the landlord. However, Business Stream confirmed that in March 2011 his premises had been identified as a …
SPSO (Scottish Public Se… Water Upheld Feb 2014
201302534 — Business Stream
Mr C has a water tap in a lock-up which is separate from his house, and he told us that the water supply to the lock-up is metered. He told us that his water usage was minimal (for washing hands and brushes and the occasional cup of tea or coffee). …
SPSO (Scottish Public Se… Water Not Upheld Mar 2014
201302073 — Business Stream
Mr C owns a business that operates from premises that were formerly used a launderette. He said that he would have preferred a smaller meter, to reflect that his business would use less water than the previous one, but had been told that it would not be replaced. Mr C …
SPSO (Scottish Public Se… Water Mar 2014
201301345 — Business Stream
Mrs C's business occupies small premises next door to her domestic property. Her business does not have running water, sink or toilet and the water she uses for her business is obtained from her domestic property. Business Stream told Mrs C that because her business had access to water and …
SPSO (Scottish Public Se… Water Partly Upheld Mar 2014
22-010-032 — Birmingham City Council
Summary: We will not investigate Mr X’s complaint about the Council’s delay in installing a dropped kerb at his property. This is because the delay did not cause Mr X significant injustice.
LGO (Local Government & … Transport And Highways Nov 2022
24-005-922 — North East Lincolnshire Council
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because we are unlikely to find fault.
LGO (Local Government & … Transport And Highways Aug 2024
24-005-429 — Bristol City Council
Summary: We will not investigate Mrs X’s complaint that the Council charged her for mooring her boat when she was unable to leave due to bad weather. There is not enough evidence of fault to justify an investigation.
LGO (Local Government & … Transport And Highways Aug 2024
24-008-690 — Brighton & Hove City Council
Summary: We will not investigate Mr B’s complaint that his wall has been damaged by Council refuse collectors. This is because it is reasonable for Mr B to take the Council to court.
LGO (Local Government & … Environment And Regulation Aug 2024
24-004-004 — Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mrs X’s complaint that the Council failed to properly carry out a consultation before moving a bus stop. There is not enough evidence of fault to justify an investigation.
LGO (Local Government & … Transport And Highways Aug 2024
24-003-360 — Rotherham Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s delay in resolving issues relating to a highway improvement scheme and a Compulsory Purchase Order. It is reasonable to expect the complainant to refer the matter to the Upper Tribunal.
LGO (Local Government & … Transport And Highways Aug 2024
24-005-967 — Oxfordshire County Council
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to release his car from the car pound. This is because there is not enough evidence of fault by the Council.
LGO (Local Government & … Transport And Highways Aug 2024
24-005-683 — Derbyshire County Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to adopt her road, that it has not reconsidered its decision and been unhelpful, unsupportive and misleading. There is not enough evidence of fault in the Council’s road adoption decision-making process to warrant us investigating. There is …
LGO (Local Government & … Transport And Highways Sep 2024
← Back to all themes