Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202201840 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 1 Jun 2023 |
| PSOW-202105883 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 31 May 2023 |
| PSOW-202101144 | Betsi Cadwaladr University Health Board | Health | Upheld | 31 May 2023 |
| PSOW-202300880 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 May 2023 |
| PSOW-202201893 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 30 May 2023 |
| PSOW-202208691 | Flintshire County Council | Local Government | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202300354 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202207979 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202203723 | Aneurin Bevan University Health Board | Health | Upheld | 26 May 2023 |
| PSOW-202208519 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202005522 | Wrexham County Borough Council | Local Government | Upheld | 24 May 2023 |
| PSOW-202300239 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 23 May 2023 |
| PSOW-202208573 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 23 May 2023 |
| PSOW-202208440 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 23 May 2023 |
| PSOW-202300752 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 22 May 2023 |
| PSOW-202300784 | Swansea Council | Local Government | Resolved / Early Resolution | 22 May 2023 |
| PSOW-202300731 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 May 2023 |
| PSOW-202103837 | Aneurin Bevan University Health Board | Health | Not Upheld | 19 May 2023 |
| PSOW-202205461 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 19 May 2023 |
| PSOW-202208284 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 18 May 2023 |
| PSOW-202105757 | Swansea Council | Local Government | Upheld | 18 May 2023 |
| PSOW-202300464 | Cyngor Gwynedd | Resolved / Early Resolution | 17 May 2023 | |
| PSOW-202107519 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 17 May 2023 |
| PSOW-202200415 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 17 May 2023 |
| PSOW-202200414 | Aneurin Bevan University Health Board | Health | Not Upheld | 17 May 2023 |