Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202208234 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 30 Mar 2023 |
| PSOW-202101726 | Aneurin Bevan University Health Board | Health | Upheld | 29 Mar 2023 |
| PSOW-202206314 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 29 Mar 2023 |
| PSOW-202206711 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Mar 2023 |
| PSOW-202207867 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 24 Mar 2023 |
| PSOW-202206829 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 24 Mar 2023 |
| PSOW-202205762 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202207118 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202207335 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202208251 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202208020 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202207159 | Trivallis | Resolved / Early Resolution | 23 Mar 2023 | |
| PSOW-202105997 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 23 Mar 2023 |
| PSOW-202104102 | Betsi Cadwaladr University Health Board | Health | Upheld | 22 Mar 2023 |
| PSOW-202107344 | Swansea Bay University Health Board | Health | Upheld | 22 Mar 2023 |
| PSOW-202207531 | Hafod Housing Association | Housing | Resolved / Early Resolution | 22 Mar 2023 |
| PSOW-202106524/202106588 | Mumbles Community Council | Local Government | Other | 21 Mar 2023 |
| PSOW-202207820 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 21 Mar 2023 |
| PSOW-202205183 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Mar 2023 |
| PSOW-202207273 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 21 Mar 2023 |
| PSOW-202207603 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Mar 2023 |
| PSOW-202207352 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 21 Mar 2023 |
| PSOW-202207460 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 21 Mar 2023 |
| PSOW-202104667 | Bridgend County Borough Council | Local Government | Upheld | 21 Mar 2023 |
| PSOW-202205869 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 20 Mar 2023 |