Ms F complained that Rhondda Cynon Taf County Borough Council failed to respond to her concerns about a planning application that had been made.
The Ombudsman decided that whilst the Council had responded to a vast amount of correspondence from Ms F, it had failed to provide a formal complaint response. She said that this caused frustration and uncertainty to Ms F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise and provide an explanation to Ms F for the failure to issue a complaint response and issue a Stage 2 complaint response within 4 weeks.