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Ms A complained that Aneurin Bevan University Health Board had failed to provide her with a response to the complaint she submitted in September 2022.
The Ombudsman decided that there had been a delay in the Health Board’s response which caused inconvenience and frustration for Ms A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms A and issue the complaint response within 3 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503012 | 09 Jul 2026 | Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by … | Not Upheld |
| PSOW-202601295 | 02 Jul 2026 | Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman … | Resolved / Early Resolution |
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |