Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202206986 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Apr 2023 |
| PSOW-202108075 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 27 Apr 2023 |
| PSOW-202207939 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202207942 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202208097 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202300246 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202208695 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202300398 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Apr 2023 |
| PSOW-202207374 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202208103 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202206495 | Heatherwood Court | Resolved / Early Resolution | 21 Apr 2023 | |
| PSOW-202207992 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202208372 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202208324 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 20 Apr 2023 |
| PSOW-202207117 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 20 Apr 2023 |
| PSOW-202102961 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Apr 2023 |
| PSOW-202208422 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 20 Apr 2023 |
| PSOW-202205981 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 18 Apr 2023 |
| PSOW-202106156 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 17 Apr 2023 |
| PSOW-202207537 | Flintshire County Council | Local Government | Resolved / Early Resolution | 17 Apr 2023 |
| PSOW-202208201 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 14 Apr 2023 |
| PSOW-202300420 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Apr 2023 |
| PSOW-202208602 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 13 Apr 2023 |
| PSOW-202208104 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 13 Apr 2023 |
| PSOW-202207792 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 13 Apr 2023 |