Mr L complained that although he raised concerns about along history of miscommunications and cancellations of emergency eye surgery in October 2022, he had not yet received a response.
The Ombudsman concluded that there had been a significant delay from the Health Board in issuing Mr L with a response, and that it had failed to respond to several update requests. She said this caused frustration to Mr L.
As an alternative to an investigation, the Ombudsman sought and gained the Health Boards agreement to provide Mr L with an apology and explanation for the delays, issue a complaint response, and issue a time and trouble payment of £150 within 30 working days.