Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202301170 Sector Local Government Category Housing Decided 14 June 2023

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Local housing allowance re-freeze

Full decision

Miss C complained that Cardiff Council failed to provide a response to her concerns about housing repairs.

The Ombudsman found that the Council had not logged Miss C concerns as a complaint. She said that this caused frustration and uncertainty to Miss C. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to apologise and provide an explanation to Miss C for the failure to log her complaint, offer her £75 redress and issue a complaint response within 4 weeks.

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PSOW-202600986	30 Jun 2026	Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response …	Resolved / Early Resolution

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