Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202302683 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 13 Sep 2023 |
| PSOW-202303431 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Sep 2023 |
| PSOW-202203360 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 12 Sep 2023 |
| PSOW-202303535 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 11 Sep 2023 |
| PSOW-202106094 | Betsi Cadwaladr University Health Board | Health | Upheld | 11 Sep 2023 |
| PSOW-202304064 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Sep 2023 |
| PSOW-202301034 | A Pharmacy in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 8 Sep 2023 |
| PSOW-202302523 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Sep 2023 |
| PSOW-202303219 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 7 Sep 2023 |
| PSOW-202304005 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 7 Sep 2023 |
| PSOW-202303182 | Newport City Council | Local Government | Resolved / Early Resolution | 7 Sep 2023 |
| PSOW-202205954 | Conwy County Borough Council | Local Government | Not Upheld | 7 Sep 2023 |
| PSOW-202205954 | Conwy County Borough Council | Local Government | Not Upheld | 7 Sep 2023 |
| PSOW-202203673 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Sep 2023 |
| PSOW-202202020 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 7 Sep 2023 |
| PSOW-202301550 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Sep 2023 |
| PSOW-202203617 | Aneurin Bevan University Health Board | Health | Upheld | 7 Sep 2023 |
| PSOW-202203156 | Aneurin Bevan University Health Board | Health | Not Upheld | 7 Sep 2023 |
| PSOW-202303141 | Hafod Housing Association | Health | Resolved / Early Resolution | 6 Sep 2023 |
| PSOW-202303860 | Flintshire County Council | Local Government | Resolved / Early Resolution | 6 Sep 2023 |
| PSOW-202301299 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Sep 2023 |
| PSOW-202301299 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Sep 2023 |
| PSOW-202201652 | Cwm Taf Morgannwg University Health Board | Health | Other | 5 Sep 2023 |
| PSOW-202302701 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 5 Sep 2023 |
| PSOW-202303840 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 5 Sep 2023 |