Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202305260 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 19 Oct 2023 |
| PSOW-202004800 | Betsi Cadwaladr University Health Board | Health | Other | 19 Oct 2023 |
| PSOW-202305735 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Oct 2023 |
| PSOW-202201195 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 19 Oct 2023 |
| PSOW-202304927 | Hafod Housing Association | Housing | Resolved / Early Resolution | 18 Oct 2023 |
| PSOW-202304840 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 18 Oct 2023 |
| PSOW-202304109 | An NHS Independent Provider Dental Practice | Health | Resolved / Early Resolution | 17 Oct 2023 |
| PSOW-202304335 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 17 Oct 2023 |
| PSOW-202207028 | Betsi Cadwaladr University Health Board | Health | Upheld | 17 Oct 2023 |
| PSOW-202303668 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 16 Oct 2023 |
| PSOW-202305286 | Hafod Housing Association | Housing | Resolved / Early Resolution | 13 Oct 2023 |
| PSOW-202106392 | Cwm Taf Morgannwg University Health Board | Health | Other | 12 Oct 2023 |
| PSOW-202304650 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 12 Oct 2023 |
| PSOW-202108296 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Oct 2023 |
| PSOW-202300044 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Oct 2023 |
| PSOW-202203368 | Cardiff and Vale University Health Board | Health | Not Upheld | 11 Oct 2023 |
| PSOW-202206868 | Hywel Dda University Health Board | Health | Upheld | 11 Oct 2023 |
| PSOW-202305513 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 10 Oct 2023 |
| PSOW-202303507 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Oct 2023 |
| PSOW-202203558 | Mumbles Community Council | Local Government | Other | 10 Oct 2023 |
| PSOW-202304385 | Flintshire County Council | Local Government | Resolved / Early Resolution | 10 Oct 2023 |
| PSOW-202108476 | Swansea Bay University Health Board | Health | Upheld | 9 Oct 2023 |
| PSOW-202106994 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Oct 2023 |
| PSOW-202200834 | Aneurin Bevan University Health Board | Health | Upheld | 6 Oct 2023 |
| PSOW-202302433 | Cardiff and Vale University Health Board | Health | Other | 3 Oct 2023 |