Mrs F complained that Rhondda Cynon Taf County Borough Council failed to escalate her complaint to stage two of the social services complaints procedure.
The Ombudsman found that there had been a delay by the Council to progress Mrs F’s complaint. She said this caused inconvenience and frustration for Mrs F. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mrs F, pay her redress of £50 for the delay and to appoint an independent investigator within one month.