Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202305573 | Torfaen County Borough Council | Local Government | Resolved / Early Resolution | 10 Nov 2023 |
| PSOW-202205528 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 9 Nov 2023 |
| PSOW-202106412 | Merthyr Tydfil County Borough Council | Local Government | Upheld | 9 Nov 2023 |
| PSOW-202305707 | Bro Myrddin Housing Association | Housing | Resolved / Early Resolution | 9 Nov 2023 |
| PSOW-202302825 | Aneurin Bevan University Health Board | Health | Upheld | 8 Nov 2023 |
| PSOW-202108667 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 8 Nov 2023 |
| PSOW-202203641 | A Dental Practice in the area of Hywel Dda University Health Board | Health | Not Upheld | 8 Nov 2023 |
| PSOW-202208731 | Hywel Dda University Health Board | Health | Upheld | 8 Nov 2023 |
| PSOW-202203842 | Hywel Dda University Health Board | Health | Upheld | 7 Nov 2023 |
| PSOW-202304642 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 Nov 2023 |
| PSOW-202206889 | Betsi Cadwaladr University Health Board | Health | Upheld | 3 Nov 2023 |
| PSOW-202107125 | Powys Teaching Health Board | Health | Upheld | 3 Nov 2023 |
| PSOW-202305415 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 3 Nov 2023 |
| PSOW-202200708 | Aneurin Bevan University Health Board | Health | Upheld | 3 Nov 2023 |
| PSOW-202304392 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 2 Nov 2023 |
| PSOW-202305295 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Nov 2023 |
| PSOW-202106464 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 2 Nov 2023 |
| PSOW-202103036 | Swansea Bay University Health Board | Health | Upheld | 1 Nov 2023 |
| PSOW-202305872 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 1 Nov 2023 |
| PSOW-202305161 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 1 Nov 2023 |
| PSOW-202304690 | Buckley Town Council | Local Government | Resolved / Early Resolution | 1 Nov 2023 |
| PSOW-202102804 | Hywel Dda University Health Board | Health | Upheld | 1 Nov 2023 |
| PSOW-202202266 | Swansea Bay University Health Board | Health | Upheld | 1 Nov 2023 |
| PSOW-202304228 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Oct 2023 |
| PSOW-202305252 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Oct 2023 |