Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202106392 | Cwm Taf Morgannwg University Health Board | Health | Other | 12 Oct 2023 |
| PSOW-202203368 | Cardiff and Vale University Health Board | Health | Not Upheld | 11 Oct 2023 |
| PSOW-202206868 | Hywel Dda University Health Board | Health | Upheld | 11 Oct 2023 |
| PSOW-202303507 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Oct 2023 |
| PSOW-202305513 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 10 Oct 2023 |
| PSOW-202203558 | Mumbles Community Council | Local Government | Other | 10 Oct 2023 |
| PSOW-202304385 | Flintshire County Council | Local Government | Resolved / Early Resolution | 10 Oct 2023 |
| PSOW-202108476 | Swansea Bay University Health Board | Health | Upheld | 9 Oct 2023 |
| PSOW-202106994 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Oct 2023 |
| PSOW-202200834 | Aneurin Bevan University Health Board | Health | Upheld | 6 Oct 2023 |
| PSOW-202302433 | Cardiff and Vale University Health Board | Health | Other | 3 Oct 2023 |
| PSOW-202304694 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 2 Oct 2023 |
| PSOW-202303834 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 2 Oct 2023 |
| PSOW-202200764 | Swansea Bay University Health Board | Health | Upheld | 2 Oct 2023 |
| PSOW-202303562 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 2 Oct 2023 |
| PSOW-202304325 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Sep 2023 |
| PSOW-202302793 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 29 Sep 2023 |
| PSOW-202105656 | Buckley Town Council | Local Government | Other | 29 Sep 2023 |
| PSOW-202204477 | Wrexham County Borough Council | Local Government | Not Upheld | 28 Sep 2023 |
| PSOW-202203873 | Aneurin Bevan University Health Board | Health | Upheld | 28 Sep 2023 |
| PSOW-202203921 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 28 Sep 2023 |
| PSOW-202200222 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 27 Sep 2023 |
| PSOW-202304285 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 27 Sep 2023 |
| PSOW-202304330 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 26 Sep 2023 |
| PSOW-202304588 | Cardiff Council | Local Government | Resolved / Early Resolution | 25 Sep 2023 |