Mrs A complained to Aneurin Bevan University Health Board about care and treatment provided to her late husband during his admission to hospital from September to November 2021.
The Ombudsman found that the Health Board’s complaint response failed to address the majority of the issues raised by Mrs A. This constituted an injustice to Mrs A, who had not been provided with the answers to her questions about her husband’s care.
The Ombudsman contacted the Health Board and in resolution of Mrs A’s complaint it agreed to, within 30 working days, fully investigate and respond to all aspects of Mrs A’s complaint submitted in September 2022, in accordance with The NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.