Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202200361 | Swansea Bay University Health Board | Health | Other | 11 Jan 2024 |
| PSOW-202200425 | Swansea Bay University Health Board | Health | Other | 11 Jan 2024 |
| PSOW-202201496 | Swansea Bay University Health Board | Health | Other | 11 Jan 2024 |
| PSOW-202307386 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 11 Jan 2024 |
| PSOW-202306444 | Newydd Housing Association | Housing | Resolved / Early Resolution | 11 Jan 2024 |
| PSOW-202306809 | Cardiff Council | Local Government | Resolved / Early Resolution | 10 Jan 2024 |
| PSOW-202207401 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Jan 2024 |
| PSOW-202204035 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 10 Jan 2024 |
| PSOW-202306139 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Jan 2024 |
| PSOW-202207083 | Hywel Dda University Health Board | Health | Not Upheld | 9 Jan 2024 |
| PSOW-202306226 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Jan 2024 |
| PSOW-202300782 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 9 Jan 2024 |
| PSOW-202207891 | A GP Practice in the area of Powys Teaching Health Board | Health | Not Upheld | 8 Jan 2024 |
| PSOW-202206441 | Bridgend County Borough Council | Local Government | Not Upheld | 5 Jan 2024 |
| PSOW-202302046 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 5 Jan 2024 |
| PSOW-202301848 | Welsh Government - Student Loans Company | Resolved / Early Resolution | 5 Jan 2024 | |
| PSOW-202208213 | Cardiff and Vale University Health Board | Health | Upheld | 4 Jan 2024 |
| PSOW-202203625 | Cardiff and Vale University Health Board | Health | Upheld | 4 Jan 2024 |
| PSOW-202205349 | Betsi Cadwaladr University Health Board | Health | Upheld | 3 Jan 2024 |
| PSOW-202200985 | Velindre University NHS Trust | Health | Not Upheld | 2 Jan 2024 |
| PSOW-202207150 | Newport City Council | Local Government | Not Upheld | 13 Dec 2023 |
| PSOW-202203322/202203379 | Caerphilly County Borough Council | Local Government | Other | 7 Dec 2023 |
| PSOW-202301148 | Towyn & Kinmel Bay Town Council | Local Government | Withdrawn | 6 Dec 2023 |
| PSOW-202306274 | Welsh Government | Resolved / Early Resolution | 1 Dec 2023 | |
| PSOW-202306883 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 1 Dec 2023 |