Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Withdrawn Reference PSOW-202203700 Sector Health Category Admissions/discharge and transfer procedures Decided 05 February 2024

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Full decision

Mrs Z complained about the treatment her late husband, Mr Z, received from Swansea Bay University Health Board (“the Health Board”). Mrs Z complained that Mr Z should have been re-admitted to Morriston Hospital before 22 November 2020 and that an earlier admission to hospital, and treatment, would have significantly altered his outcome.

The investigation found no evidence that an earlier admission to hospital would have altered the outcome for Mr Z. The Health Board’s failure to action a referral for an inpatient admission on 16 November 2020 was found not to have adversely impacted Mr Z. His leg wound was responding to the oral antibiotics he was prescribed at that time and his subsequent deterioration and re-admittance to hospital on 22 November was not due to this. On this basis, the complaint was not upheld.

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Other decisions involving Swansea Bay University Health Board

Reference Date Summary Outcome
PSOW-202510769 30 Apr 2026 Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … Resolved / Early Resolution
PSOW-202510036 28 Apr 2026 Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … Resolved / Early Resolution
PSOW-202510581 16 Apr 2026 Mr P complained that he had not been informed of a decision made by Swansea Bay University Health Board that … Resolved / Early Resolution
PSOW-202500410 30 Mar 2026 Mrs A complained that the Health Board did not take seriously and/or properly progress referrals from her GP, regarding a … Resolved / Early Resolution
PSOW-202502448 30 Mar 2026 Ms F complained about the care her partner, Mr E, received from Swansea Bay University Health Board (“the Health Board”). … Not Upheld
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