Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Withdrawn Reference PSOW-202203700 Sector Health Category Admissions/discharge and transfer procedures Decided 05 February 2024

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Full decision

Mrs Z complained about the treatment her late husband, Mr Z, received from Swansea Bay University Health Board (“the Health Board”). Mrs Z complained that Mr Z should have been re-admitted to Morriston Hospital before 22 November 2020 and that an earlier admission to hospital, and treatment, would have significantly altered his outcome.

The investigation found no evidence that an earlier admission to hospital would have altered the outcome for Mr Z. The Health Board’s failure to action a referral for an inpatient admission on 16 November 2020 was found not to have adversely impacted Mr Z. His leg wound was responding to the oral antibiotics he was prescribed at that time and his subsequent deterioration and re-admittance to hospital on 22 November was not due to this. On this basis, the complaint was not upheld.

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Reference Date Summary Outcome
PSOW-202506304 28 Jul 2026 Ms A complained about the standard of clinical care provided to her late grandmother, Mrs B, in June and July … Not Upheld
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