Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202307183 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Jan 2024 |
| PSOW-202101741 | Aneurin Bevan University Health Board | Health | Upheld | 24 Jan 2024 |
| PSOW-202305250 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 24 Jan 2024 |
| PSOW-202200739 | Vale of Glamorgan Council | Local Government | Other | 24 Jan 2024 |
| PSOW-202203822 | Hywel Dda University Health Board | Health | Other | 23 Jan 2024 |
| PSOW-202306789 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 19 Jan 2024 |
| PSOW-202306687 | Pobl | Resolved / Early Resolution | 19 Jan 2024 | |
| PSOW-202307826 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 19 Jan 2024 |
| PSOW-202307690 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Jan 2024 |
| PSOW-202207425 | Swansea Bay University Health Board | Health | Upheld | 18 Jan 2024 |
| PSOW-202302509 | Welsh Ambulance Services NHS Trust | Health | Other | 18 Jan 2024 |
| PSOW-202202959 | Swansea Bay University Health Board | Health | Upheld | 17 Jan 2024 |
| PSOW-202307628 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Jan 2024 |
| PSOW-202202747 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 16 Jan 2024 |
| PSOW-202106968 | Newport City Homes | Not Upheld | 16 Jan 2024 | |
| PSOW-202207282 | Neath Port Talbot Council | Local Government | Other | 16 Jan 2024 |
| PSOW-202207320 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Upheld | 16 Jan 2024 |
| PSOW-202307103 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Jan 2024 |
| PSOW-202307706 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 15 Jan 2024 |
| PSOW-202305222 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 15 Jan 2024 |
| PSOW-202306531 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 15 Jan 2024 |
| PSOW-202200969 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 12 Jan 2024 |
| PSOW-202306591 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 12 Jan 2024 |
| PSOW-202208582 | Llansantffraed Community Council | Local Government | Other | 12 Jan 2024 |
| PSOW-202202950 | Hywel Dda University Health Board | Health | Upheld | 11 Jan 2024 |