Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202307141 | Powys County Council | Local Government | Resolved / Early Resolution | 26 Feb 2024 |
| PSOW-202308500 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Feb 2024 |
| PSOW-202308561 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 26 Feb 2024 |
| PSOW-202105722 | Betsi Cadwaladr University Health Board | Health | Upheld | 23 Feb 2024 |
| PSOW-202207672 | A Dental Practice | Health | Upheld | 23 Feb 2024 |
| PSOW-202308841 | Hafod Housing Association | Housing | Resolved / Early Resolution | 23 Feb 2024 |
| PSOW-202308928 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Feb 2024 |
| PSOW-202306737 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 22 Feb 2024 |
| PSOW-202306635 | A Dental Practice | Health | Resolved / Early Resolution | 21 Feb 2024 |
| PSOW-202300448 | Cardiff and Vale University Health Board | Health | Withdrawn | 21 Feb 2024 |
| PSOW-202308170 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 21 Feb 2024 |
| PSOW-202308379 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Feb 2024 |
| PSOW-202307929 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 20 Feb 2024 |
| PSOW-202308473 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 20 Feb 2024 |
| PSOW-202301750 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 16 Feb 2024 |
| PSOW-202308420 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Feb 2024 |
| PSOW-202205260 | Velindre University NHS Trust | Health | Upheld | 15 Feb 2024 |
| PSOW-202308119 | Tai Tarian | Housing | Resolved / Early Resolution | 15 Feb 2024 |
| PSOW-202307833 | Pobl | Resolved / Early Resolution | 14 Feb 2024 | |
| PSOW-202207565 | Neath Port Talbot Council | Local Government | Upheld | 13 Feb 2024 |
| PSOW-202204525 | Aneurin Bevan University Health Board | Health | Not Upheld | 13 Feb 2024 |
| PSOW-202204524 | Aneurin Bevan University Health Board | Health | Not Upheld | 13 Feb 2024 |
| PSOW-202307892 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 13 Feb 2024 |
| PSOW-202308083 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 12 Feb 2024 |
| PSOW-202306230 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Feb 2024 |