Miss P complained that Cardiff and Vale University Health Board failed to provide a response to her complaint which she made to it in July 2023.
The Ombudsman found that whilst the Health Board had provided updates, it had failed to issue a complaint response. She said this caused frustration to Miss P. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Miss P with an apology and explanation for the delay in responding to her complaint, offer to pay £50 redress to Miss P for her time and trouble in raising her complaint with the Ombudsman and issue a complaint response within 4 weeks.