Mr A complained that the Surgery failed to respond to his complaint about the mismanagement of his referral.
The Ombudsman decided that there had been a failure by the Surgery to respond to Mr A’s emails and said this caused frustration and inconvenience for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Surgery to provide Mr A with a written apology and a complaint response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202509966 | 19 Mar 2026 | Mr A complained that the GP Practice failed to provide appropriate care prior to his removal from its patient list. … | Resolved / Early Resolution |
| PSOW-202505794 | 23 Jan 2026 | Mrs A complained that there was a failure by the GP Practice to refer her brother to secondary care in … | Not Upheld |
| PSOW-202501595 | 07 Jan 2026 | We investigated a complaint brought by M’s mother, Mrs P, which focused on whether M’s consultations with clinicians at a … | Resolved / Early Resolution |
| PSOW-202503834 | 25 Nov 2025 | Ms A complained about the care and treatment provided by Roseneath Medical Practice in relation to her mental health and … | Resolved / Early Resolution |
| PSOW-202409086 | 14 Aug 2025 | Mr C complained that a GP Practice refused to visit his partner, Ms A, at home for 6 months, despite … | Upheld |