Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202308210 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 4 Mar 2024 |
| PSOW-202304518 | Powys County Council | Local Government | Resolved / Early Resolution | 4 Mar 2024 |
| PSOW-202308931 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 1 Mar 2024 |
| PSOW-202303826 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 1 Mar 2024 |
| PSOW-202108316 | Hywel Dda University Health Board | Health | Upheld | 29 Feb 2024 |
| PSOW-202307745 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202308943 | Hafod Housing Association | Housing | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202307669 | Cardiff Council | Local Government | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202308831 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202104268 | Cardiff and Vale University Health Board | Health | Upheld | 29 Feb 2024 |
| PSOW-202308939 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 28 Feb 2024 |
| PSOW-202308561 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 26 Feb 2024 |
| PSOW-202308500 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Feb 2024 |
| PSOW-202307141 | Powys County Council | Local Government | Resolved / Early Resolution | 26 Feb 2024 |
| PSOW-202308928 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Feb 2024 |
| PSOW-202105722 | Betsi Cadwaladr University Health Board | Health | Upheld | 23 Feb 2024 |
| PSOW-202308841 | Hafod Housing Association | Housing | Resolved / Early Resolution | 23 Feb 2024 |
| PSOW-202207672 | A Dental Practice | Health | Upheld | 23 Feb 2024 |
| PSOW-202306737 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 22 Feb 2024 |
| PSOW-202306635 | A Dental Practice | Health | Resolved / Early Resolution | 21 Feb 2024 |
| PSOW-202308170 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 21 Feb 2024 |
| PSOW-202300448 | Cardiff and Vale University Health Board | Health | Withdrawn | 21 Feb 2024 |
| PSOW-202308379 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Feb 2024 |
| PSOW-202307929 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 20 Feb 2024 |
| PSOW-202308473 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 20 Feb 2024 |