Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309096 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202204885 | Bridgend Town Council | Local Government | Other | 27 Mar 2024 |
| PSOW-202204033 | New Quay Town Council | Local Government | Other | 27 Mar 2024 |
| PSOW-202308954 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202303635 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202201160/202201353 | Porthcawl Town Council | Local Government | Other | 27 Mar 2024 |
| PSOW-202309054 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Mar 2024 |
| PSOW-202302012 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 26 Mar 2024 |
| PSOW-202102615 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 26 Mar 2024 |
| PSOW-202207862 | Tenby Town Council | Local Government | Not Upheld | 26 Mar 2024 |
| PSOW-202204955 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 25 Mar 2024 |
| PSOW-202208468 | Haverfordwest Town Council | Local Government | Not Upheld | 23 Mar 2024 |
| PSOW-202307775 | Cardiff Council | Local Government | Resolved / Early Resolution | 22 Mar 2024 |
| PSOW-202206689 | Cardiff and Vale University Health Board | Health | Not Upheld | 22 Mar 2024 |
| PSOW-202206003 | Welsh Government | Housing | Other | 22 Mar 2024 |
| PSOW-202309619 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 21 Mar 2024 |
| PSOW-202303509 | Cardiff and Vale University Health Board | Health | Other | 21 Mar 2024 |
| PSOW-202308512 | Flintshire County Council | Local Government | Resolved / Early Resolution | 20 Mar 2024 |
| PSOW-202308650 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 20 Mar 2024 |
| PSOW-202308548 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 20 Mar 2024 |
| PSOW-202309295 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Mar 2024 |
| PSOW-202206426 | Aneurin Bevan University Health Board | Health | Not Upheld | 20 Mar 2024 |
| PSOW-202308039 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 19 Mar 2024 |
| PSOW-202308369 | Cardiff Council | Local Government | Resolved / Early Resolution | 19 Mar 2024 |
| PSOW-202206834 | Cardiff and Vale University Health Board | Health | Upheld | 19 Mar 2024 |