Ms D complained that Aneurin Bevan University Health Board failed to respond to the further concerns she raised with it in October 2023.
The Ombudsman decided that there had been a delay by the Health Board to respond to Ms D’s further concerns and this had caused inconvenience and frustration for her. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms D, pay her redress of £150 in recognition of the time and trouble spent complaining to the Ombudsman and to issue the response within 4 weeks.