Miss A complained that Cardiff Council had failed to take any action to resolve her ongoing concerns about the impact of the positioning of her neighbour’s greenhouse.
The Ombudsman decided that the Council had known about the issues for over 27 months. In response to previous Ombudsman intervention, the Council had begun to investigate the issues, but had taken no further action in over 6 months. She said that this caused delays and frustration for Miss A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement within 10 working days to apologise to Miss A, offer redress of £150, and explain what action it is taking to resolve the situation. Further, to provide monthly updates to Miss A until resolution is achieved.