Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202403062 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Jan 2025 |
| PSOW-202408096 | Pobl | Resolved / Early Resolution | 31 Jan 2025 | |
| PSOW-202406900 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 30 Jan 2025 |
| PSOW-202208538 | Brackla Community Council | Local Government | Other | 30 Jan 2025 |
| PSOW-202407175 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Jan 2025 |
| PSOW-202407682 | Newport City Homes | Resolved / Early Resolution | 30 Jan 2025 | |
| PSOW-202405325 | Cardiff Council | Local Government | Resolved / Early Resolution | 29 Jan 2025 |
| PSOW-202406447 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 28 Jan 2025 |
| PSOW-202407001 | Adra | Resolved / Early Resolution | 28 Jan 2025 | |
| PSOW-202407199 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 28 Jan 2025 |
| PSOW-202407820 | Newport City Homes | Housing | Resolved / Early Resolution | 28 Jan 2025 |
| PSOW-202408020 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 28 Jan 2025 |
| PSOW-202403715 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 Jan 2025 |
| PSOW-202406312 | Welsh Government - Nest | Resolved / Early Resolution | 24 Jan 2025 | |
| PSOW-202400981 | Hywel Dda University Health Board | Health | Upheld | 24 Jan 2025 |
| PSOW-202405489 | Grwp Cynefin | Resolved / Early Resolution | 24 Jan 2025 | |
| PSOW-202405171 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Jan 2025 |
| PSOW-202407486 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Jan 2025 |
| PSOW-202408056 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Jan 2025 |
| PSOW-202400252 | Betsi Cadwaladr University Health Board | Health | Upheld | 22 Jan 2025 |
| PSOW-202307205 | Hywel Dda University Health Board | Health | Not Upheld | 22 Jan 2025 |
| PSOW-202406083 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 22 Jan 2025 |
| PSOW-202407382 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 22 Jan 2025 |
| PSOW-202407732 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 22 Jan 2025 |
| PSOW-202400402 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 20 Jan 2025 |