Miss M complained that Newport City Homes had failed to respond to the service failure complaint she had submitted in August2024.
The Ombudsman found that there had been a failure by the Association to respond to Miss M’s complaint and this had caused inconvenience and frustration for Miss M. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to provide Miss M with a written apology and an explanation for the failure. To pay her £50 redress for her time and trouble having to contact the Ombudsman and to provide her with a complaint response within 10 working days.