Mr H complained that Wrexham County Borough Council had failed to respond to the complaint he submitted in July 2024.
The Ombudsman found that there had been a failure by the Council to respond to the complaint and this had caused inconvenience and frustration for Mr H. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide Mr H with a written apology and an explanation for the failure. The Council also agreed to offer Mr H a £50 redress payment in recognition of his time and trouble contacting the Ombudsman and to provide a complaint response within 20 working days.