Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202005226 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 May 2021 |
| PSOW-202001980 | Hywel Dda University Health Board | Health | Not Upheld | 27 May 2021 |
| PSOW-202000906 | Cardiff and Vale University Health Board | Health | Upheld | 26 May 2021 |
| PSOW-202006323 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 26 May 2021 |
| PSOW-202000537 | Hywel Dda University Health Board | Health | Upheld | 26 May 2021 |
| PSOW-202001682 | A Dental Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 25 May 2021 |
| PSOW-202001768 | Aneurin Bevan University Health Board | Health | Upheld | 25 May 2021 |
| PSOW-202005241 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 May 2021 |
| PSOW-202001342 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 25 May 2021 |
| PSOW-202006336 | Trivallis | Resolved / Early Resolution | 24 May 2021 | |
| PSOW-202001132 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 20 May 2021 |
| PSOW-202006075 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 20 May 2021 |
| PSOW-201905249 | Cardiff and Vale University Health Board | Health | Upheld | 20 May 2021 |
| PSOW-202006112 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 May 2021 |
| PSOW-202005720 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 May 2021 |
| PSOW-202100188 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 May 2021 |
| PSOW-202005911 | Gwynedd Council | Local Government | Resolved / Early Resolution | 17 May 2021 |
| PSOW-201903966 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 17 May 2021 |
| PSOW-202001323 | Velindre University NHS Trust | Health | Not Upheld | 14 May 2021 |
| PSOW-201905157 | Cardiff and Vale University Health Board | Health | Upheld | 14 May 2021 |
| PSOW-202100263 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 14 May 2021 |
| PSOW-202001022 | Hywel Dda University Health Board | Health | Not Upheld | 13 May 2021 |
| PSOW-202006242 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 13 May 2021 |
| PSOW-202004764 | Conwy Town Council | Local Government | Withdrawn | 12 May 2021 |
| PSOW-202004765 | Conwy Town Council | Local Government | Withdrawn | 12 May 2021 |