Clinical treatment outside hospital : A GP Practice in the area of Aneurin Bevan University Health Board Report Date 18/05/2021 Case Against A GP Practice in the area of Aneurin Bevan University Health Board Subject Clinical treatment outside hospital Case Reference Number 202005720 Outcome Early resolution Inadequate treatment of symptoms and inadequate and inaccurate complaint response.
********************************************** Ms X complained about the complaint response she received from the GP Practice in respect of her concerns about treatment (or lack thereof) of her symptoms which she said had subsequently been found to result from Trans Ischaemic Attacks and a pinched nerve. She said that the treatment she received was inadequate and the complaint response was inaccurate and upsetting.
The GP Practice agreed to hold a meeting with Ms X to discuss her clinical and complaints handling concerns and to provide her with a further written response following the meeting. The Ombudsman considered this to represent an appropriate resolution.