Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202101243 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 1 Sep 2021 |
| PSOW-201906202 | Bridgend County Borough Council | Local Government | Upheld | 31 Aug 2021 |
| PSOW-202101663 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 Aug 2021 |
| PSOW-202102035 | Monmouthshire Housing Association | Housing | Resolved / Early Resolution | 27 Aug 2021 |
| PSOW-202102221 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 27 Aug 2021 |
| PSOW-202002703 | Betsi Cadwaladr University Health Board | Health | Upheld | 27 Aug 2021 |
| PSOW-202101121 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Aug 2021 |
| PSOW-202002273 | Betsi Cadwaladr University Health Board | Health | Other | 26 Aug 2021 |
| PSOW-202102504 | Cardiff Council | Local Government | Resolved / Early Resolution | 26 Aug 2021 |
| PSOW-202102696 | Powys County Council | Local Government | Resolved / Early Resolution | 26 Aug 2021 |
| PSOW-202102058 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 26 Aug 2021 |
| PSOW-202102409 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 26 Aug 2021 |
| PSOW-202103214 | Admissions Appeal Panel - Whitmore High School | Education | Resolved / Early Resolution | 25 Aug 2021 |
| PSOW-202102552 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 25 Aug 2021 |
| PSOW-202103233 | Admission Appeal Panel Ysgol Gymraeg Bro Ogwr | Resolved / Early Resolution | 25 Aug 2021 | |
| PSOW-202102072 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 25 Aug 2021 |
| PSOW-202103038 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Aug 2021 |
| PSOW-202102460 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 24 Aug 2021 |
| PSOW-202005941 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Aug 2021 |
| PSOW-202002034 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Aug 2021 |
| PSOW-202102036 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 20 Aug 2021 |
| PSOW-202103059 | Admissions Appeals Panel - Llandaff Diocesan Office | Resolved / Early Resolution | 18 Aug 2021 | |
| PSOW-202101743 | Newport City Council | Local Government | Resolved / Early Resolution | 18 Aug 2021 |
| PSOW-202101842 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 18 Aug 2021 |
| PSOW-202101931 | Governing Body - The Bishop of Llandaff Church in Wales High School | Education | Resolved / Early Resolution | 18 Aug 2021 |