Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202003442 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 11 Nov 2021 |
| PSOW-202103344 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 11 Nov 2021 |
| PSOW-202103003 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 10 Nov 2021 |
| PSOW-202102805 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Nov 2021 |
| PSOW-202004970 | Betsi Cadwaladr University Health Board | Health | Upheld | 9 Nov 2021 |
| PSOW-202104024 | Cafcass Cymru | Resolved / Early Resolution | 8 Nov 2021 | |
| PSOW-202003631 | Vale of Glamorgan Council | Local Government | Other | 8 Nov 2021 |
| PSOW-202003545 | Barry Town Council | Local Government | Withdrawn | 8 Nov 2021 |
| PSOW-202105224 | Hafod Housing Association | Housing | Resolved / Early Resolution | 5 Nov 2021 |
| PSOW-202003385 | Betsi Cadwaladr University Health Board | Health | Upheld | 4 Nov 2021 |
| PSOW-202104499 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 4 Nov 2021 |
| PSOW-202104900 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 3 Nov 2021 |
| PSOW-202104746 | Flintshire County Council | Local Government | Resolved / Early Resolution | 3 Nov 2021 |
| PSOW-202003223 | Betsi Cadwaladr University Health Board | Health | Upheld | 2 Nov 2021 |
| PSOW-202104070 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Nov 2021 |
| PSOW-202002995 | Swansea Bay University Health Board | Health | Upheld | 29 Oct 2021 |
| PSOW-202002709 | Swansea Council | Local Government | Upheld | 29 Oct 2021 |
| PSOW-202104763 | Newport City Council | Local Government | Resolved / Early Resolution | 29 Oct 2021 |
| PSOW-202003470 | Betsi Cadwaladr University Health Board | Health | Upheld | 29 Oct 2021 |
| PSOW-202103220 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Oct 2021 |
| PSOW-202003937 | Pembrokeshire County Council | Local Government | Upheld | 27 Oct 2021 |
| PSOW-202100971 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 27 Oct 2021 |
| PSOW-202104739 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Oct 2021 |
| PSOW-202003916 | Betsi Cadwaladr University Health Board | Health | Upheld | 26 Oct 2021 |
| PSOW-202104399 | Cardiff Council | Health | Resolved / Early Resolution | 25 Oct 2021 |