Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202505444 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202505764 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202506098 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202507966 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jan 2026 |
| PSOW-202505108 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202505155 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202506547 | Swansea Council | Local Government | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202507735 | Powys County Council | Local Government | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202507953 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Jan 2026 |
| PSOW-202408838 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 9 Jan 2026 |
| PSOW-202408431 | Betsi Cadwaladr University Health Board | Health | Upheld | 8 Jan 2026 |
| PSOW-202507123 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202507139 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202507401 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202504824 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202406126 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 7 Jan 2026 |
| PSOW-202505384 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 7 Jan 2026 |
| PSOW-202501595 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 7 Jan 2026 |
| PSOW-202507497 | Flintshire County Council | Local Government | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202507656 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202507730 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202507778 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202502166 | Ateb Group Ltd | Resolved / Early Resolution | 6 Jan 2026 | |
| PSOW-202507308 | Tai Tarian | Resolved / Early Resolution | 22 Dec 2025 | |
| PSOW-202508038 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 22 Dec 2025 |