3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained about the outcome of two foot surgeries in March and June 2023, and the overall management of her care by Aneurin Bevan University Health Board. The Ombudsman recognised that there was a significant delay in the Health Board providing its response to …
Mr A complained about the actions of Caerphilly County Borough Council in the exercise of its social services functions. The Council investigated Mr A’s concerns under its corporate complaints policy. The Ombudsman decided that the Council should have investigated Mr A’s complaint in line with …
Mr A complained that Hywel Dda University Health Board failed to respond to the complaint he submitted in July 2025. The Ombudsman found that the Health Board failed to provide Mr A with a final complaint response. The Ombudsman said this caused uncertainty and frustration …
Ms A complained that Aneurin Bevan University Health Board failed to respond to a complaint submitted in July 2025. The Ombudsman found there had been a significant delay with the Health Board responding to Ms A’s complaint and that it failed to keep her regularly …
Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found there had been a significant delay with the Council attending to repairs to Ms A’s guttering which caused additional frustration and uncertainty for Ms A. …
Mrs L complained about the care provided to her late brother, Mr M. We investigated concerns about whether opportunities were missed to make an earlier diagnosis of pulmonary embolism (a blocked blood vessel in the lungs) and whether Mr M’s treatment after diagnosis of a …
It was alleged that a member of Newport City Council acted in a disrespectful and intimidatory manner towards a member of staff at tenanted accommodation on 2 separate occasions. The Ombudsman’s Office started an investigation to consider paragraphs: • 4(b) (respect and consideration) • 4(c) …
Miss A complained about the care and treatment that she received during her inpatient admission at Royal Gwent Hospital (“the Hospital”). The investigation considered whether it was clinically appropriate for the prescribed cyclizine (an antihistamine and antiemetic drug for management of nausea) to be changed …
The Ombudsman investigated Mr A’s complaint about whether the Health Board appropriately managed his position on the waiting list for gallbladder removal surgery. The investigation found that, despite a decision being made to place Mr A on the waiting list for a laparoscopic cholecystectomy (a …
Mr C complained on behalf of his late mother, Mrs A, about the care and treatment she received from her GP Practice. The investigation considered whether the management of Mrs A’s back pain from February to July 2023 was clinically appropriate. Mr C also complained …
We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice in relation to 2 carers assessments and the decision made by the Council to decline overnight respite as recommended in both assessments. The investigation found …
Mr C complained on behalf of his late mother, Mrs A, about the care and treatment she received from her GP Practice. The investigation considered whether the management of Mrs A’s back pain from February to July 2023 was clinically appropriate. Mr C also complained …
Mr C complained that Denbighshire County Council failed to issue a response to his complaint, which he made in September 2025, regarding refuse collection. The Ombudsman found that the Council failed to issue a complaint response. She said this caused frustration and uncertainty to Mr …
The investigation focused only on whether Mr A’s consultations with the GP Practice clinicians between July 2023 and February 2024 should reasonably have led to him being referred to secondary care for investigations. The investigation found that at each consultation up to and including 27 …
Ms D complained about the standard of care provided to her late mother, Mrs E, by the GP Practice. Ms D complained that, following a home visit in April 2025, the GP did not arrange Mrs E’s admission to hospital. The Ombudsman’s investigation considered the …
Ms L complained that the Health Board failed to take timely and appropriate action to investigate her persistent diarrhoea and rectal bleeding in 2021, and then to identify and diagnose her colon cancer following her GP’s urgent referral in February 2023. The investigation found that, …
Miss A complained regarding the treatment her sons received at the Orthodontic Clinic. The Ombudsman found that, while the Clinic had been in email correspondence with Miss A, it had failed to provide a formal complaint response via the complaint procedure. The Ombudsman said this …
Mr C complained that Betsi Cadwaladr University Health Board had failed to progress a referral to the Posture and Mobility Service, to assist him while he was waiting for knee replacement surgery. The Ombudsman decided that the communication from Mr C’s doctor had been contradictory …
The Ombudsman received a complaint that a Member (“the Member”) of Cardiff Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member posted information he knew to be untrue about the Complainant on different social media accounts. The …
Mr A complained that Aneurin Bevan University Health Board had failed to respond to his complaint and it had failed to keep him updated. The Ombudsman found that the Health Board had not responded to Mr A’s complaint and it had failed to keep him …
Mr A complained that the GP Practice failed to provide appropriate care prior to his removal from its patient list. The Ombudsman found that, while the GP Practice had addressed Mr A’s concerns about being removed from the patient list, it had not provided a …
Mrs B was concerned that, despite her husband, Mr B, experiencing significant pain in his abdomen and ribs in 2024, clinicians at the GP Practice missed signs of lung cancer symptoms, resulting in a delay in the diagnosis of his cancer. The investigation focused on …
Ms A complained about the standard of care provided to her late father, Mr B, when he was admitted to hospital in February 2024 due to swallowing issues. The Ombudsman’s investigation considered whether, during Mr B’s inpatient stay on an ENT ward, appropriate medical care …
Ms A complained that she had not received a suitable response to her complaint which she submitted to Powys Teaching Health Board (“the Health Board”). She said that the specific questions she raised had not been addressed sufficiently or at all. The Ombudsman found that …
Ms E complained about the standard of care provided to her adult daughter, Ms F, by one of the Health Board’s community mental health teams (“the CMHT”). The Ombudsman’s investigation considered whether: a) Whether the psychology approach in undertaking exposure therapy was appropriate. b) Whether …