Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202406887 | Hywel Dda University Health Board | Health | Not Upheld | 20 Feb 2026 |
| PSOW-202508118 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 20 Feb 2026 |
| PSOW-202508541 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 19 Feb 2026 |
| PSOW-202507009 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 18 Feb 2026 |
| PSOW-202500138 | Cardiff Council | Local Government | Not Upheld | 18 Feb 2026 |
| PSOW-202509258 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Feb 2026 |
| PSOW-202409138 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Feb 2026 |
| PSOW-202507124 | Torfaen County Borough Council | Local Government | Resolved / Early Resolution | 16 Feb 2026 |
| PSOW-202506465 | Newport City Council | Local Government | Resolved / Early Resolution | 13 Feb 2026 |
| PSOW-202509318 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Feb 2026 |
| PSOW-202508139 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 13 Feb 2026 |
| PSOW-202509050 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Feb 2026 |
| PSOW-202508472 | A GP Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 12 Feb 2026 |
| PSOW-202409098 | Betsi Cadwaladr University Health Board | Health | Upheld | 11 Feb 2026 |
| PSOW-202407614 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2026 |
| PSOW-202403835 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2026 |
| PSOW-202508582 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Feb 2026 |
| PSOW-202507835 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Feb 2026 |
| PSOW-202507784 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 9 Feb 2026 |
| PSOW-202507812 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202506235 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202502139 | Caerphilly County Borough Council | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202508023 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202506089 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 6 Feb 2026 |
| PSOW-202508773 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 6 Feb 2026 |