Source · PSOW (Public Services Ombudsman for Wales)

A GP Practice in the area of Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202502494 Sector Health Category Clinical treatment outside hospital; GP Decided 18 March 2026

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗

Full decision

Clinical treatment outside hospital; GP: A GP Practice in the area of Swansea Bay University Health Board Report Date 18/03/2026 Case Against A GP Practice in the area of Swansea Bay University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202502494 Outcome Not Upheld Mrs B was concerned that, despite her husband, Mr B, experiencing significant pain in his abdomen and ribs in 2024, clinicians at the GP Practice missed signs of lung cancer symptoms, resulting in a delay in the diagnosis of his cancer. The investigation focused on whether clinicians at the GP Practice acted appropriately when Mr B presented with pain in his abdomen and ribs between July and August 2024.

The investigation found that at each of the consultations between July and August 2024, the examinations, possible diagnoses, treatment and actions of the clinicians were within the range of acceptable clinical practice. There was no indication that Mr B should have been referred for a chest X-ray for possible suspected lung cancer before the end of August. The investigation also found that while clinicians appropriately considered Mr B’s history of prostate cancer, including a normal PSA reading in May 2024, prostate cancer was not the cause of Mr B’s lung cancer. The complaint was not upheld.

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