457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
The Belfast Trust should have given a patient an urgent ultrasound scan rather delay the procedure for a week. It should also have told him the scan revealed there was a ‘significant’ chance of him losing his testicle, leaving him in shock when he was …
This follow-up report shows that since we published our report ' Forgotten ' in 2023, there has been progress in how the healthcare system provides information to patients on waiting lists.
We upheld a complaint from a patient who claimed that the delay in her surgery left her with a permanent disability. We also found that the Trust failed to communicate with her about her care and treatment.
A complainant believed her husband’s death could have been prevented if the Northern Ireland Ambulance Service had provided better and more urgent medical care.
A man received a large rates bill for an unfinished and vacant property. We found failings in how the LPS calculated the bill and asked it to negotiate a mutually acceptable payment arrangement for the outstanding balance.
A consultant was right to explain to a patient that his GP’s referral had been inappropriate and that his care would need to continue at the South Eastern Trust.
Clinicians in the Western Trust were correct to conclude that a patient did not display signs of autism. However, our investigation found that the Trust’s social workers should have visited her at home more often.
A patient suffering from a heart condition died shortly after her treatment in Belfast City Hospital. Our investigation found that clinicians followed the correct procedures when they made the decision to discharge her.
The Northern Ireland Housing Executive did not fully explain to a resident how it had addressed his concerns about his partner’s safety in the area around their property.
A patient claimed that the South Eastern Trust unnecessarily delayed his urology treatment. We found that his care was in line with the guidelines.
The Belfast Trust acted appropriately in not recommending oral nutritional supplements to a patient when he lost his appetite.
This report looks at the inconsistent and often incorrect ways in which GP practices remove patients from their lists.
Clanmill Housing Association provided an appropriate response to some elements of a tenant’s complaint. However our investigation found that it prolonged the complaints process unnecessarily.
Belfast City Council didn’t properly address a man’s concerns when he objected to the building of a two-storey property. It also didn’t keep appropriate records to evidence its decision-making.
The Southern Trust apologised after the temporary stent, which should have been removed after 30 days, remained in place for 18 months.
The Northern Trust also failed to carry out a proper investigation when the patient complained.
We looked at whether an alleged failure by the Trust to treat a cyst on a patient's chest led to him developing sepsis. Although we found some failings, we concluded there was no negative impact on his overall care, which was reasonable and in line …
Our investigation did not identify any failings after a woman questioned whether the Belfast Trust missed the true cause of her father’s death.
Doctors in the Emergency Department of Antrim Area Hospital followed the correct procedures when they treated a man. Although there were some delays in his treatment, these did not impact on his overall care.
A dental patient’s symptoms may have improved had the Belfast Trust carried out further investigations.
The Northern Ireland Housing Executive failed to properly investigate a man’s complaint about anti-social behaviour.
A patient’s daughter complained he should not have had to wait for the results of blood tests before being sent to hospital. We found his GP acted appropriately.
The South Eastern Prison Trust acted appropriately when it replaced a man's opioid therapy and stopped his medication.
A young boy who had autism and was non-verbal was left in pain after the Northern Health Trust failed to give him the care he needed.
We upheld a complaint from a man who believed Belfast City Council didn’t follow its own procedures when dealing with his objections to his neighbour’s house extension.