Clanmill Housing Association provided an appropriate response to some elements of a tenant’s complaint. However our investigation found that it prolonged the complaints process unnecessarily.
Source · NIPSO (NI Public Services Ombudsman)
Clanmill Housing Association
NIPSO (NI Public Services Ombudsman)
Upheld
Reference NIPSO-202004151
Sector Housing
Decided 26 January 2026
View Wandle Housing Association scorecard
Original decision on the NIPSO (NI Public Services Ombudsman) website ↗