40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We have upheld Mr Y’s complaint about the Council’s delay in considering his complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. …
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: We will not investigate Mrs X’s complaint about her Subject Access Request. It is reasonable to expect Mrs X to raise this matter with the Information Commissioner’s Office and pursue financial compensation from the court.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax and his complaints. This is because there is either not enough evidence of fault or of significant injustice to warrant investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to accept and grant permission for a non-material amendment planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. And we cannot achieve the outcome …
Summary: We have upheld Mrs X’s complaint about the Council’s refusal to consider her concerns about its failure to protect her from harm when she was a child. The Council has now agreed to consider whether it should investigate Mrs X’s complaint under the statutory …
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy …
Summary: We will not investigate Mr X’s complaint about how the Council publicised a planning application. There is insufficient evidence of fault to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action against breaches of planning control in the village where he lives. The complaint is late and we have seen no reason why Mr X could not have contacted us …
Summary: The Council considered Miss X’s points allocation for her housing register application properly although it delayed referring her case to the panel and failed to properly explain the reasoning for the panel’s decision. The Council also wrongly told Miss X to remain in her …
Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and …
Summary: We will not investigate Mrs X’s complaint about how the Council have dealt with her noise service request about a neighbour. There is not enough evidence of fault by the Council to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not homeless or threatened with homelessness. This is because it was reasonable for him to ask the Council for a review.
Summary: We will not investigate Mr X’s complaint about the way the Council considered a planning application. The Council has not yet granted planning permission. Therefore we cannot say Mr X has suffered significant personal injustice at this time.
Summary: We will not investigate Mr X’s complaint about the Care Home causing injury to his late mother, Mrs Y and failing to recognise the injury. This is because we could not add to the Care Provider’s investigation.
Summary: We will not investigate this complaint about a parking permit renewal. There is not enough evidence of fault by the Council or significant injustice to justify investigating.
Summary: We will not investigate this complaint about damage to private property. This is because Ms X could take the matter to court.
Summary: We will not investigate this complaint about the Council’s refusal to investigate Mr X’s complaint about historical social work involvement with his child. The complaint relates to events which occurred over 12 months ago, and it is unlikely we would find fault with the …
Summary: We will not investigate Ms X’s complaint about the Council’s decision on the suitability of accommodation offered to her under its homelessness duty. It was reasonable for her to challenge the Council’s review decision by using the statutory appeals procedure available under the homelessness …
Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is not enough evidence of fault in how the Council made its decision to justify investigating.
Summary: We will not investigate Mr X’s complaint about the way the Council considered a planning application close to his home. We do not consider Mr X has suffered a significant personal injustice because of the Council’s failure to tell Mr X personally that he …
Summary: The Council has failed to complete the stage two investigation into Mr X’s complaint under the children’s statutory complaints procedure within statutory timescales. The Council will make a payment to Mr X to acknowledge the injustice caused by the delay. It will also continue …
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness case. This is because it was reasonable for her to use her alternative right of appeal to the County Court.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to take enforcement action against his estate. The enforcement notice was served more than four years ago. Mr X’s complaint is late, and he also had a right to appeal to the Planning …
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with his building control concerns about his neighbour’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.