40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We cannot investigate Mr X’s complaint about a community substance abuse service because it lies outside our jurisdiction. The complaint is not made about, or in connection with, the provision of adult social care and so the law prevents us from investigating.
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness application. If Miss X disagrees with the Council’s review decision, it is reasonable for her to use her right of appeal to the County Court.
Summary: We will not investigate this complaint about the Council’s decision to issue a Community Protection Warning. The injustice is not significant enough to warrant investigation.
Summary: We will not investigate this complaint about the Council's handling of a safeguarding referral. This is because there is insufficient evidence of fault in the Council's safeguarding decision-making. The Council has already acknowledged and apologised for the faults it identified. The Information Commissioner's Office …
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation and discriminating against her disability. This is because it is reasonable for Miss X to challenge the Council’s decision on suitability in court and there is insufficient evidence of …
Summary: The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaints procedure. To remedy the injustice caused, the Council has agreed to apologise, make a payment and use the children’s statutory complaints procedure to provide a stage one …
Summary: We have upheld Mr Y’s complaint about the Council’s delay in considering his complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. …
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: We will not investigate Mrs X’s complaint about her Subject Access Request. It is reasonable to expect Mrs X to raise this matter with the Information Commissioner’s Office and pursue financial compensation from the court.
Summary: We found fault with the Council for restricting access of post-19 learners to travel assistance to their first course of study. We also found fault with the Council failing to consider whether travel assistance was necessary for Mr Y. The Council agreed to update …
Summary: We found fault with the Council limiting provision of transport to post-16 children based on whether a pre-existing route exists and has capacity, rather than considering the needs of the applicant. We also found fault with the Council not considering affordability when awarding Personal …
Summary: We found fault with the Council limiting provision of transport to post-16 children based on whether a pre-existing route exists and has capacity, rather than considering the needs of the applicant. We also found fault with the Council not considering affordability when considering Personal …
Summary: The Council was at fault for failing to move Miss X to a new property when it was no longer reasonable for her to occupy her current property. The Council has agreed to apologise and make a payment to remedy the distress, frustration and …
Summary: We will not investigate this complaint about the Council’s handling of an Education Health and Care Needs Assessment. This is because investigation by the Ombudsman is unlikely to lead to a different outcome.
Summary: We will not investigate this complaint about the Council’s contact with Miss X’s family. This is because there is not enough evidence of fault to justify investigating, and further investigation would not lead to a different outcome.
Summary: We have ended this investigation. Ms X should have complained to us sooner and we cannot investigate Ms X’s concerns about her child, Y’s, educational placement or lost education because she had already used her right of appeal to the special educational needs and …
Summary: Mr X complained the Council delayed making payment to his mother’s care provider for the live-in care it provided. He also complained the Council failed to provide effective communication. Mr X said the Council’s actions negatively impacted the care provider’s trust in the Council’s …
Summary: We will not investigate this complaint about Mr X’s request for documents relating to his claim. This is because the Information Commissioner’s Office is better placed to deal with the matter.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax and his complaints. This is because there is either not enough evidence of fault or of significant injustice to warrant investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to accept and grant permission for a non-material amendment planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. And we cannot achieve the outcome …
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy …
Summary: We will not investigate this complaint about the Council’s decision to start enforcement action for unpaid council tax against Mr X. This is because the Council has agreed to remedy this part of the complaint by making Mr X aware of his right of …
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action against breaches of planning control in the village where he lives. The complaint is late and we have seen no reason why Mr X could not have contacted us …
Summary: We will not investigate Mr X’s complaint about how the Council publicised a planning application. There is insufficient evidence of fault to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with his building control concerns about his neighbour’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.