Havant Borough Council
Summary: We will not investigate Mr X’s complaint about how the Council publicised a planning application. There is insufficient evidence of fault to warrant an investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
High Peak Borough Council
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness application. If Miss X disagrees with the Council’s review decision, it is reasonable for her to use her right of appeal to the County Court.
Suffolk County Council
Summary: We will not investigate this complaint about the Council's handling of a safeguarding referral. This is because there is insufficient evidence of fault in the Council's safeguarding decision-making. The Council has already acknowledged and apologised for the faults it identified. The Information Commissioner's Office …
Basildon Borough Council
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation and discriminating against her disability. This is because it is reasonable for Miss X to challenge the Council’s decision on suitability in court and there is insufficient evidence of …
Slough Borough Council
Summary: The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaints procedure. To remedy the injustice caused, the Council has agreed to apologise, make a payment and use the children’s statutory complaints procedure to provide a stage one …
London Borough of Waltham Forest
Summary: We have upheld Mr Y’s complaint about the Council’s delay in considering his complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. …
Thurrock Council
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Slough Borough Council
Summary: We will not investigate Mrs X’s complaint about her Subject Access Request. It is reasonable to expect Mrs X to raise this matter with the Information Commissioner’s Office and pursue financial compensation from the court.
Somerset Council
Summary: We found fault with the Council for restricting access of post-19 learners to travel assistance to their first course of study. We also found fault with the Council failing to consider whether travel assistance was necessary for Mr Y. The Council agreed to update …
Somerset Council
Summary: We found fault with the Council limiting provision of transport to post-16 children based on whether a pre-existing route exists and has capacity, rather than considering the needs of the applicant. We also found fault with the Council not considering affordability when awarding Personal …
Somerset Council
Summary: We found fault with the Council limiting provision of transport to post-16 children based on whether a pre-existing route exists and has capacity, rather than considering the needs of the applicant. We also found fault with the Council not considering affordability when considering Personal …
London Borough of Ealing
Summary: The Council was at fault for failing to move Miss X to a new property when it was no longer reasonable for her to occupy her current property. The Council has agreed to apologise and make a payment to remedy the distress, frustration and …
Lancashire County Council
Summary: We will not investigate this complaint about the Council’s handling of an Education Health and Care Needs Assessment. This is because investigation by the Ombudsman is unlikely to lead to a different outcome.
Warwickshire County Council
Summary: We will not investigate this complaint about the Council’s contact with Miss X’s family. This is because there is not enough evidence of fault to justify investigating, and further investigation would not lead to a different outcome.
Gateshead Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s decision to permit an electric vehicle charging cable to be laid across a footpath. There is insufficient evidence of fault in the Council’s actions to justify our involvement, and Miss Y has not suffered significant …
London Borough of Brent
Summary: We will not investigate Mr X’s complaint about the Council’s library service because any injustice is not significant enough to warrant an investigation.
London Borough of Brent
Summary: We will not investigate this complaint about Mr X’s request for documents relating to his claim. This is because the Information Commissioner’s Office is better placed to deal with the matter.
Lincoln City Council
Summary: We will not investigate Mr X’s complaint that a Council contractor removed his free caddy bin liners from his food waste bin or the Council’s complaints handling. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
Cumberland Council
Summary: We will not investigate Ms X’s complaint that the Council failed to inform her about a bin exchange scheme. The claimed injustice is not significant enough to warrant our involvement.
Liverpool City Region Combined Authority
Summary: We will not investigate this complaint about the Authority’s refusal to replace a lost annual travel pass. There is not enough evidence of fault to warrant investigation.
Leicester City Council
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
NHS Leicester, Leicestershire and Rutland Integrated Care Board (26 001 572a)
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
Suffolk County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s data handling during a Tribunal appeal about her child’s Education, Health and Care Plan. This is because we cannot investigate matters Mrs X has already raised with the Tribunal to resolve. And, the Information …
Wokingham Borough Council
Summary: We will not investigate this complaint about the Council’s decision to issue a tree preservation order in relation to a tree on his property. This is because he can challenge the order in the high court.
Essex County Council
Summary: We cannot investigate Miss X’s complaint about the Council’s actions following its refusal to carry out an Education, Health and Care reassessment. This is because she has used her right of appeal to a tribunal. Other issues raised have not caused Miss X a …