Salford City Council
Summary: We will not investigate Mrs X’s complaint about how the Council responded to her data protection concerns. This is because these issues are best considered by the Information Commissioner.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
London Borough of Haringey
Summary: We will not investigate Mr X’s complaint that a Councillor failed to respond when he complained about the Council’s handling of his request for bereavement services and his subject access request. That is because the injustice is not significant enough to warrant our involvement.
London Borough of Waltham Forest
Summary: We will not investigate this complaint about the Council’s decision about the complainant’s housing benefit entitlement. This is because most of the complaint is late and there are no good reasons to investigate. In any case it was reasonable to expect the complainant to …
Transport for London
Summary: We will not investigate Mr X’s complaint about a warning issued by Transport for London in 2022 because it is late and there are no good reasons to exercise our discretion to investigate it now. We will not investigate Mr X’s complaint about an …
Watford Borough Council
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s parking permit. Part of the complaint is late. For the more recent events, there is not enough evidence of fault by the Council to justify investigating. And, we cannot achieve the …
Buckinghamshire Council
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an inevstigation.
Brighton & Hove City Council
Summary: We cannot investigate Miss X’s complaint about Penalty Charge Notices. Miss X has appealed to Traffic Penalty Tribunal, which places the matter outside our remit.
London Borough of Merton
Summary: We will not investigate this complaint about the Council’s handling of a council tax direct debit. This is because there is not enough evidence of fault by the Council to warrant investigation.
Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mr X’s complaint about the Council’s failure to properly investigate his exclusion from a leisure facility. There is not enough evidence of fault by the Council to justify our involvement.
London Borough of Bexley
Summary: We will not investigate this complaint about delays in the Council considering Mr X’s request for a council tax reduction. Mr X has a right of appeal to the Valuation Tribunal, and it would be reasonable to expect him to use it.
Lancashire County Council
Summary: Miss X complained about the Council’s actions linked to her son’s education. We found fault because the Council failed to provide adequate education to Y after he had been excluded from school. This caused Miss X avoidable distress, frustration and uncertainty and meant Y …
Leicester City Council
Summary: We will not investigate Ms X’s complaint about the Council sending her an anti-social behaviour advice letter about bread and bird seed. This is because we have decided any injustice is not significant enough to justify our involvement.
Transport for London
Summary: We will not investigate Mr X’s complaint about the Authority’s failure to issue a congestion charge refund. The Authority has since apologised for the delay and issued a refund to Mr X. There is nothing more we could achieve for Mr X by investigating …
Coventry City Council
Summary: We will not investigate this complaint about council tax recovery for a property. This is because there is not enough evidence of fault by the Council to warrant investigation. We cannot investigate court proceedings.
North West Leicestershire District Council
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business rates account. This is because there is not enough evidence of fault and Mr X has appealed to the Valuation Office.
Somerset Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him a discretionary housing payment. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.
London Borough of Haringey
Summary: We will not investigate Ms Y’s complaint about the Council’s handling of her Council Tax account. We could add nothing further to the Council’s response and an investigation would unlikely achieve anything more for Ms Y.
London Borough of Haringey
Summary: We will not investigate Mr X’s complaint about the Council’s failure to maintain outdoor areas close to his home. Further investigation by us would not lead to a different outcome.
Solihull Metropolitan Borough Council
Summary: We have ended this investigation. Ms X should have complained to us sooner and we cannot investigate Ms X’s concerns about her child, Y’s, educational placement or lost education because she had already used her right of appeal to the special educational needs and …
Bracknell Forest Council
Summary: We will not investigate this complaint about damage to Mr X’s car. This is because it is reasonable to expect Mr X to go to court.
Worcestershire County Council
Summary: We will not investigate this complaint about the Council’s maintenance of a public highway. This is because Mr X had an alternative legal remedy available to him through the courts. Only the courts could have decided on this matter, unlike the Ombudsman, and could …
South Gloucestershire Council
Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.
Change, Grow, Live
Summary: We cannot investigate Mr X’s complaint about a community substance abuse service because it lies outside our jurisdiction. The complaint is not made about, or in connection with, the provision of adult social care and so the law prevents us from investigating.
Gateshead Metropolitan Borough Council
Summary: We will not investigate Mrs X’s complaint about how the Council have dealt with her noise service request about a neighbour. There is not enough evidence of fault by the Council to warrant an investigation.
Kirklees Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with his building control concerns about his neighbour’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.