40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education and placement for her child. This is because the issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal …
Summary: We will not investigate this complaint about the Council’s decision to invoice Mrs X for damage to the footway outside her home. Further investigation would not lead to a different outcome. We cannot determine legal claims about damage to property and the courts are …
Summary: We cannot investigate this complaint about the Council’s actions relating to the care of the complainant’s children. This is because the actions were in the course of, or related to, public law proceedings.
Summary: We will not investigate Ms X’s complaint about the Council’s decisions on the priority of her housing application. There is insufficient evidence of fault in its decision-making to justify our involvement.
Summary: We will not investigate this complaint about the Council’s decision on Miss X’s housing priority. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate Mr X’s complaint about the Council’s decision he would need to pay for replacement dustbins. There is not enough evidence of fault by the Council, and we could not add anything further to the Council’s investigation.
Summary: We will not investigate this complaint about the Council’s decision about the complainant’s housing benefit entitlement. This is because most of the complaint is late and there are no good reasons to investigate. In any case it was reasonable to expect the complainant to …
Summary: We cannot investigate Miss X’s complaint about Penalty Charge Notices. Miss X has appealed to Traffic Penalty Tribunal, which places the matter outside our remit.
Summary: We will not investigate Ms Y’s complaint about the Council’s handling of her Council Tax account. We could add nothing further to the Council’s response and an investigation would unlikely achieve anything more for Ms Y.
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him a discretionary housing payment. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an inevstigation.
Summary: Ms X complains about the Council’s failure to take enforcement action against a restaurant which is creating a noise nuisance for her. The noise began after works in July 2022. Ms X says the Council has failed to consider how the noise is a …
Summary: We will not investigate this complaint about a right of way. This is because the complaint is late without good reason to exercise discretion to investigate it now.
Summary: We will not investigate this complaint about how the Council handled the implementation and construction of a cycleway. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about Miss X’s application to move to a more suitable home. There is not enough evidence of fault by the Council to justify investigating.
Summary: We will not investigate this complaint about the Council’s management of works completed to a shared driveway because there is insufficient evidence of fault in the Council’s actions to justify our involvement.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business rates account. This is because there is not enough evidence of fault and Mr X has appealed to the Valuation Office.
Summary: We will not investigate Mr X’s complaint about the Council’s failure to properly investigate his exclusion from a leisure facility. There is not enough evidence of fault by the Council to justify our involvement.
Summary: Ms X complained the Council did not properly consider her safeguarding concerns about Mrs Y. She also complained it wrongly blocked their communication. Ms X said this caused her unnecessary stress and put Mrs Y at risk. We find no fault with the Council.
Summary: We will not investigate this complaint about the Council’s handling of a council tax direct debit. This is because there is not enough evidence of fault by the Council to warrant investigation.
Summary: We will not investigate this complaint about council tax recovery for a property. This is because there is not enough evidence of fault by the Council to warrant investigation. We cannot investigate court proceedings.
Summary: We will not investigate Mr X’s complaint about the Authority’s failure to issue a congestion charge refund. The Authority has since apologised for the delay and issued a refund to Mr X. There is nothing more we could achieve for Mr X by investigating …
Summary: We will not investigate this complaint about the Council’s decision to appoint an Independent Mental Health Advocate. The Court of Protection is best placed to consider the dispute, and the injustice is not significant enough to warrant our involvement.
Summary: Mrs X complained the Council did not issue her child’s Education Health and Care Plan within statutory timescales and did not provide the provision set out in the Plan. Mrs X says this impacted her child’s education and emotional wellbeing. We find fault with …
Summary: We will not investigate Mr X’s complaint about the Council emailing him a homelessness application in his name that he had not made. This is because the Information Commission is better placed to consider.