40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council’s failure to address a persistent public health hazard and environmental nuisance at the entrance of Mrs X’s property. This is because the complaint is late and there are no good reasons.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is nothing more we could achieve.
Summary: The Council was not at fault for the way it dealt with Miss X’s child’s educational provision when they could not attend school. We also find the Council replied to Miss X’s complaint.
Summary: Mr X complained Anchor Hanover Group (the care provider) wrongly restricted his visits to his father’s care home. He says this distressed him. We uphold the complaint. The care provider communicated poorly with Mr X, did not review his visiting restrictions and did not …
Summary: We will not investigate Mrs X’s complaint about how the Council handled her concerns about tree planting on a development site. Any injustice is not significant enough to justify our involvement, and further investigation would not lead to a different outcome.
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing case. This is because there is no worthwhile outcome achievable by our further investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his housing application. Part of the complaint is late. There is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.
Summary: We will not investigate Mrs X’s complaint about her child’s exam results because we could not add to any previous investigation by the Council. We will not investigate her complaint about her Subject Access Request because it is reasonable to expect Mrs X to …
Summary: We will not investigate Miss X’s complaint about how the Council responded to her concerns regarding the quality of her dropped kerb. There is not enough evidence of fault by the Council in how it responded to Miss X’s concerns; we could not add …
Summary: We will not investigate how the Council dealt with Mr X’s complaint about bailiff enforcement fees as Mr X can address the substantive matter in court.
Summary: We will not investigate this complaint about Penalty Charge Notices. The Council has now cancelled them and there is nothing more we could achieve by investigating the matter further.
Summary: We will not investigate this complaint about delay in the Council’s handling of a complaint about child protection. The Council has agreed to make a symbolic payment to Mr X and complete the complaint process without further delay. We consider this to be a …
Summary: We will not investigate this complaint about the support Ms X received when she was homeless due to fleeing domestic abuse. This is because the complaint in part, carried a county court appeal right which it was reasonable for Ms X to use and …
Summary: The Council was at fault for delays carrying out a review into Ms X’s housing allocations decision. The Council was also at fault for its complaint handling. This caused Ms X frustration and uncertainty. The Council agreed to apologise to Ms X and make …
Summary: The Council was at fault for delay issuing a planning enforcement notice on a business near Mr X’s home. He said noise from the business disturbed his sleep. The fault caused Mr X frustration and uncertainty. The Council has agreed to apologise and make …
Summary: Mr X complained the Council failed to take enforcement action to control his neighbour’s development. We have ended our investigation because the complaint is late there are no good reasons why Mr X could not have complained sooner.
Summary: Mrs X complained about the Council’s failure to deliver the special educational provision included in her child’s Education Health and Care Plan. Mrs X also said the Council had failed to provide alternative education for her child when they were out of school. She …
Summary: We will not investigate this complaint about Mr X’s housing. This is because for the most part, there is no worthwhile outcome achievable through further investigation. Part of the complaint also carries an appeal right to a court which it is reasonable for Mr …
Summary: We will not investigate this complaint about the Council’s assessment of a road for speed restrictions. There is insufficient evidence of fault which would warrant an investigation.
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure. In this case the Council has cancelled the penalties using its discretion …
Summary: We will not investigate this complaint about the Council’s failure to prevent illegal street parking near Mr X’s home. There is insufficient evidence of fault which has caused any significant personal injustice to Mr X.
Summary: We will not investigate this complaint about taxi licensing because there is not enough evidence of fault or injustice to justify investigating.
Summary: We cannot investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while he could not attend school. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), …
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education and placement for her child. This is because the issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal …
Summary: We will not investigate this complaint about the Council’s decision to invoice Mrs X for damage to the footway outside her home. Further investigation would not lead to a different outcome. We cannot determine legal claims about damage to property and the courts are …