40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We find the Council delayed moving Miss B and her family out of unsuitable temporary accommodation when they were homeless. It also failed to properly deal with Miss B’s request for a review of the accommodation's suitability, failed to tell her about her review …
Summary: There was fault by the Council, because a social worker gave the complainant’s family incorrect advice about the charging process for adult social care. We are satisfied, though, this misinformation did not alter what the complainant had to pay for her care, and the …
Summary: We will not investigate Mr X’s complaint that the Council failed to provide him homelessness assistance in 2019. The complaint is late with no good reason to investigate it now.
Summary: Miss X says the Council failed to award her the homelessness priority award from April 2019 despite the evidence provided to it. Miss X states this should have placed her in Band two. Miss X says her mental health and supporting evidence from professionals …
Summary: Mrs X, in respect of her son Mr Y, complained that the Council failed to meet with her to discuss the draft Education, Health and Care Plan, failed to attend a mediation meeting and failed to ensure the special educational provision was in place. …
Summary: We cannot investigate part of Ms X’s complaint about the Council’s historic child protection actions in the mid-1990s because it relates to matters considered by a court. We will not investigate most of Ms X’s complaint about this because it is late. We will …
Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to issue her daughter an Education, Health and Care Plan in 2018 because the issue is late and it would have been reasonable for Mrs X to complain about it sooner. The Council’s decision …
Summary: We will not investigate Mr X’s complaint about the maintenance of Council-managed land near his home. There is insufficient evidence of fault and it is unlikely we could add to the Council’s response.
Summary: Miss X complained the Council has failed to properly consider her family’s circumstances or the evidence provided when assessing her priority on the housing register. We found there is no evidence of fault in the way the Council determined Miss X’s priority on the …
Summary: We have upheld Miss X’s complaint because the Council delayed considering this under the statutory children’s complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
Summary: We will not investigate this complaint about a claim for damage to the complainant’s driveway. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. …
Summary: We found fault with the Council delaying for 18 months outside the statutory timescales in completing Mr X’s child’s Education, Health and Care Plan Needs Assessment. The Council agreed to provide a symbolic payment to Mr X to address the distress and frustration he …
Summary: We will not investigate this complaint about the way the council decide liability for care costs. This is because there is not enough evidence of fault to justify investigating.
Summary: We will not investigate this complaint about payments to a personal assistant. This is because we cannot investigate late complaints unless we decide there are good reasons why someone could not have complained earlier.
Summary: We will not investigate this complaint about Council tax because part of the complaint has been remedied, there was a right of appeal to a valuation tribunal and part of the complaint is for the Information Commissioner's Office. Part of the complaint is also …
Summary: We will not investigate this complaint about Council tax liability and a premium because there is a right of appeal to a valuation tribunal.
Summary: We will not investigate Ms X’s complaint about her request for school transport to two different addresses because there is not enough evidence of fault to justify an investigation.
Summary: The Care Provider was at fault for damaging and losing Mrs Y’s clothing. This caused Mrs X frustration and financial costs for replacing the clothing. It was also at fault for one occasion when it delayed washing and dressing Mrs Y and for a …
Summary: Ms D complained the Council failed to put in place a sufficient care and support package for her son (Mr X) and his carers lacked language and driving skills. She said, as a result Mr X, experienced frustration and a loss of care support. …
Summary: We will not investigate this complaint about a development near Mr Y’s home and the Council’s handling of planning applications on the site. This is because parts of the complaint are late and other matters are better dealt with by other bodies. There is …
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of home to school transport support for her child. This is because there is not enough evidence of fault in the way the Council made its decision to justify an investigation.
Summary: We will not investigate Mr X’s complaint alleging the Council has failed to provide him with a refund of Council Tax. This is because we are unlikely to add to the Council’s investigation.
Summary: We cannot investigate this complaint that the Council failed to provide suitable full-time education provision for X’s child. This is because X the matter is subject to court proceedings.
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any fault which has caused injustice to Ms X.
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. Some of the complaint is late, and Mrs X appealed to the First-Tier Tribunal (Special Educational Needs and Disability).