40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We have found the Council at fault for not considering its Section 19 duty when Mrs X’s child, Y was unable to attend school. Y missed nearly a year of provision at a key point in their education. The Council has agreed to apologise, …
Summary: We have discontinued our investigation into this complaint, about the implementation of specialist educational provision, and other related matters. This is because the complaint is late, and because it would be disproportionate to investigate further, given the extensive investigation already undertaken by the Council.
Summary: Based on the evidence seen so far, we propose to end our investigation into Mrs X's complaint about the care her mother received. While there is evidence of fault in the care provider's assessment, care planning and monitoring, the provider has already offered a …
Summary: We cannot investigate this complaint about a viability assessment carried out by the Council. This is because the substantive matter has been considered as part of court proceedings.
Summary: We cannot investigate Mrs X’s complaint about refuse and recycling collections, street cleanliness and highway maintenance. This is because the refuse and street cleanliness issues stem from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or …
Summary: We will not investigate this complaint that the Council has failed to provide suitable alternative educational provision for the complainant’s daughter while she has been unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Summary: We cannot investigate this complaint about Council delays in making Ms X’s incentive payment for downsizing to a smaller Council property. This is because we cannot investigate complaints about the provision or management of social housing.
Summary: Mr F complained about the Council’s handling of the Education, Health and Care (EHC) plan process for his daughter (X) and her education when she stopped attending school. We found fault by the Council for failing to adhere to the statutory timescales in the …
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because the injustice he claims was not the result of the Council’s actions and lies largely in the impact he says the matter had on his health, …
Summary: We will not investigate this complaint about the Council’s response to Mr X’s concerns about his neighbour’s tree. The Council has removed the tree, and further investigation would not lead to a different outcome.
Summary: We will not investigate Mr X’s complaint about a work placement arranged via the Council because we could not add to the Council’s previous investigation and there is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about the Council’s decision to charge Mrs X a contribution towards her child’s post-16 school transport. There is not enough evidence of fault in the Council’s decision making to warrant further investigation.
Summary: We cannot investigate this complaint about the Council’s actions relating to a child. This is because the matters are already part of court proceedings and the law does not allow us to investigate what happens in court. Nor will we investigate the Council’s refusal …
Summary: We will not investigate Miss X’s complaint about home to school transport for her child. There is not enough evidence of fault in the Council’s decision making to warrant an investigation.
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s son’s Education, Health and Care Plan annual review. This is because the injustice Mrs X claims stems from the Council’s decision to name a setting she considers is unsuitable to meet …
Summary: We will not investigate Dr B’s complaint about the Council’s refusal to consider a late appeal for home-to-school transport assistance. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not homeless or threatened with homelessness. This is because it was reasonable for him to ask the Council for a review.
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
Summary: Mr X complained the Council failed to secure any educational provision for his son Y, who has an Education, Health and Care Plan, when he stopped being able to attend school. We find the Council at fault for failing to secure Y’s special educational …
Summary: Miss X complained about the Council’s delays in providing her son, Y, with home to school transport. We find the Council was at fault for its inaccurate communication and for its delay in providing Y with home to school transport. This caused Miss X …
Summary: There was fault in the way the Council initially assessed and recorded Miss X’s child Y’s needs for a toilet adaptation which caused an avoidable delay. There was also fault in the Council’s initial communication with Miss X. The Council made its subsequent decision …
Summary: Miss X complained about how the Council handled her housing review and complaint about this matter. She said this caused distress for her and her family because they had to continue living in unsuitable housing for longer than needed. We have ended our investigation …
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her family before a child protection conference. The Council has already investigated her concerns, identified failings and provided a remedy. Further investigation by us would not lead to a different outcome.
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her noise nuisance complaint. This is because there is not enough evidence of fault by the Council to justify us investigating.