40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council approving a planning application for a site next to the complainant, and its decision on the subsequent planning enforcement case. The complaint is late and it is reasonable to expect the complainant to have contacted …
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan process. This is because the Council has apologised and has offered a suitable remedy, and it is unlikely further investigation would achieve anything more for Mr X.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because the complaint is late with no good reason to investigate now.
Summary: We cannot investigate this complaint about the removal of a passport. The passport was removed from Mr X by court order. The law prevents us from investigating complaints about what happened in court.
Summary: We will not investigate Miss X’s complaint about the Council issuing summons for a council tax debt. Further investigation by us would not lead to a significantly different outcome.
Summary: We will not investigate Miss X’s complaint because there insufficient evidence of fault in the Council’s decision making which would warrant an investiagtion.
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice arising from its decision to change the priority of Mr X’s application.
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is not enough evidence of fault to justify an investigation. We do not have the power to investigate how the Council dealt with Mr X’s complaints about …
Summary: The Council failed to respond to and properly investigate Mr X’s complaint about the conduct of enforcement agents who visited his home to collect a Council tax debt. The Council agreed to apologise for the uncertainty this caused. There was no fault in how …
Summary: Mr X complained the Council delayed completing his child, Y’s Education, Health and Care needs assessment and issuing a final EHC Plan. We found the Council at fault for delay, and for failing to provide Y with suitable education and the special educational provision …
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because Ms X has not suffered significant injustice. Ms X also had the right to appeal to the Planning Inspector.
Summary: We will not investigate this complaint about the Council’s failure to pay compensation for delay in dealing with Miss X’s complaint about her housing application and failure to issue a Stage 2 complaint response. The Council has paid the compensation and a Stage 2 …
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her building regulation application. This is because further investigation by us would not lead to a different outcome.
Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about care charges. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate.
Summary: We will not investigate this complaint about the Council’s management of a car park. This is because the alleged fault has not caused Mr B a significant injustice.
Summary: We will not investigate Mr X’s complaint about the Council failing to provide care and support in line with his mother’s needs and removing some of her care records. This is because part of it is late, we could not add to the previous …
Summary: We will not investigate this complaint about obstructions on a public byway. The court is better placed to deal with the complaint, and it is reasonable to expect Mr X to go to court about the matter.
Summary: We will not investigate Mrs A’s complaint, brought by Miss B, about the Council’s handling of Mrs A’s planning application and complaint. Mrs A’s appeal to the Planning Inspectorate means we cannot investigate the planning matter. There is insufficient significant injustice to Mrs A …
Summary: We will not investigate this complaint about the Council’s handling of Mr C’s complaint about his bin being left in a position which obstructed access to his home. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about the Council’s decision not to increase the support it has awarded for Mr X to travel to his post 16 education. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate this complaint about information the Council gave regarding parking permits. There is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about the Council’s incorrect advice about stepchild adoption. This is because the Council has upheld the complaint and has apologised, made service improvements and offered a symbolic payment in recognition of the injustice it caused. Further investigation by …
Summary: We will not investigate this complaint about the Council’s decision not to award home to school transport or amend an Education, Health and Care plan. This is because the is not enough evidence of fault and the complainant has a right of appeal to …
Summary: We will not investigate this complaint about how the Council dealt with reports of fly tipping. This is because further investigation would not lead to a different outcome.