40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: There was no fault by the Council during the period that is in the Ombudsman’s jurisdiction to investigate. The Council put in place alternative provision and changed the provision three times when the child did not engage.
Summary: We will not investigate this complaint about contact being restricted by the Council because there is not enough evidence of fault to justify investigating or Mr Y’s complaint about highway disrepair because it does not tests set out in our Assessment Code are not …
Summary: We will not investigate Mr X’s complaint about the Council’s recovery of his outstanding council tax. This is because there is not enough evidence of fault by the Council to justify us investigating.
Summary: We will not investigate this complaint about problems X had making online Council Tax payments. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about the Council approving a planning application for a site next to the complainant, and its decision on the subsequent planning enforcement case. The complaint is late and it is reasonable to expect the complainant to have contacted …
Summary: We cannot investigate a complaint about London Tribunals because we have no legal power to investigate its actions. Nor will we investigate a complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic …
Summary: We cannot investigate Mr X’s complaint about the Council rejecting his application to enrol onto an adult education course. This is because the law prevents us from investigating such matters.
Summary: Mrs X complained the Council did not provide appropriate education to her daughter, Y, and that it failed to adhere to statutory timescales linked to assessment and review processes related to her special educational needs. We found fault because the Council took too long …
Summary: We cannot investigate this complaint about how the Council prepared a report for court. The law prevents us from investigating matters which are subject to court proceedings.
Summary: We cannot investigate this complaint about the removal of a passport. The passport was removed from Mr X by court order. The law prevents us from investigating complaints about what happened in court.
Summary: We will not investigate this complaint about the Council’s decision to issue school absence fixed penalty notices.
Summary: We will not investigate this complaint about how the Council decided home to school transport. There is not enough evidence of fault in the Council’s decision making to warrant further investigation.
Summary: We will not investigate this complaint about how the Council dealt with reports of fly tipping. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate most of Mr X’s complaint about damage caused to his vehicle by the Council because it is reasonable for him to take the matter to court. We will not investigate the Council’s complaints handling because the claimed injustice is not …
Summary: We will not investigate this complaint about the Council’s decision on council tax liability linked to an empty home premium. This is because X has an alternative legal remedy to challenge the Council’s decision and it would be reasonable to expect them to use …
Summary: Mrs X complained the Council failed to take action to ensure it met her assessed eligible needs after she explained she was unable to use direct payments. It also failed to complete a reassessment of needs as offered in September 2025 in response to …
Summary: We will not investigate this complaint about the Council’s response to a highways defect because it is reasonable for the complainant to go to court.
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because Ms X has not suffered significant injustice. Ms X also had the right to appeal to the Planning Inspector.
Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault by the Council to warrant our involvement.
Summary: We will not investigate Mrs X’s complaint about the Council failing to properly investigate why a contractor carried out works to a community park. This is because any personal injustice is not significant enough to warrant a further investigation.
Summary: We will not investigate this complaint about the accuracy of information the Council holds about Ms X. The Information Commissioner is better placed to consider and decide complaints about data protection, and there is no worthwhile outcome achievable by our investigation.
Summary: We will not investigate this complaint about Miss X overpaying on council tax. This is because the complaint is late and there are no good reasons for this. In any event, there is nothing further we could achieve.
Summary: We will not investigate this complaint about the support the Council provided to Miss X as a child. This is because the complaint is late and there are no good reasons that meant the complaint could not have been made sooner.
Summary: We will not investigate this complaint about the conduct of a social worker. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be better placed with Social Work England.