40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. The complainant has used the statutory representations and appeals procedure. Nor will we investigate a complaint about the Authority’s website relating to how it collects charges and fines, because …
Summary: We will not investigate Ms X’s complaint the Council asked her to repay a personal travel budget for her son’s home to school transport once she left the area because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because Ms X has not suffered significant injustice. Ms X also had the right to appeal to the Planning Inspector.
Summary: We will not investigate this complaint about a discretionary housing payment decision. This is because there is not enough evidence of fault by the Council to warrant investigation.
Summary: We will not investigate Mr X’s complaint about how the Council handled his request for information. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office.
Summary: We will not investigate Mrs X’s complaint about the Council’s response to a fallen tree in her garden. Mrs X’s complaint is late, and there are not good reasons to investigate it now.
Summary: We will not investigate this complaint about the Council’s highways advice about land ownership. This is because the court is better placed to consider the matter and it is reasonable for the complainant to pursue this matter through the court. We will not investigate …
Summary: Based on current evidence there is no fault in the Council’s grant of planning permission for developments close to Mrs X’s property. The Council delayed responding to the complaint and failed to respond to the stage two complaint. That caused Mrs X frustration. An …
Summary: We will not investigate this complaint about enforcement of Council Tax arrears. This is because some parts are late, some parts involve court action and for the remainder further investigation is unlikely to find fault or achieve a worthwhile outcome.
Summary: We will not investigate Mr X’s complaint about the Council’s delay in issuing his council tax bill. This is because an investigation by the Ombudsman would not achieve a different outcome.
Summary: We will not investigate Miss X’s complaint about how the Council handled her request for documents. It is reasonable to expect Miss X to raise her concerns with the Information Commissioner’s Office.
Summary: We will not investigate this complaint about damage to Miss X’s vehicle. Miss X has
Summary: We will not investigate Mr X’s complaint about the Council’s failure to send council tax bills and letters to the correct address and its eventual decision to take enforcement action against Mr X. This is because an investigation would be unlikely to result in …
Summary: We will not investigate this complaint that the Council unlawfully shared X’s personal information causing a safeguarding concern. The Information Commissioner’s Office is better placed to deal with complaints about data protection and there is no evidence of fault with the Council’s response to …
Summary: We will not investigate this complaint about how the Council dealt with a complaint regarding a claim for damage to X’s motor vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts …
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr and Mrs X’s application for free home-to-school transport for their child. This is because there is not enough evidence of fault by the Council.
Summary: We will not investigate Ms X’s complaint that the Council missed several refuse collections from her property. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness and housing case. It was reasonable for him to use his alternative right of appeal to the County Court on the homelessness decision. There is not enough evidence of fault …
Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation which Miss X says is unsuitable due to a mouse infestation. It was reasonable for Miss X to seek a review of suitability and use the appeals procedure available under the …
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. Delay in issuing a homelessness Relief duty letter for four weeks did not cause any significant injustice to Mr X.
Summary: Mr X and Mrs Z complained the Council failed to complete the Education, Health and Care (EHC) assessment process and issue their son’s final EHC Plan within statutory timescales. They also complained about the Council’s communication and complaint-handling. The Council was at fault. There …
Summary: We have ended this investigation. Mrs X complained the Council had not issued her child, Y’s, Education, Health and Care (EHC) Plan. The Council has now issued Y’s final EHC Plan and has already put an implementation plan in place. There was nothing worthwhile …
Summary: We will not investigate this complaint about the Council’s decision to issue a school absence fixed penalty notice.
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice because the Council has reviewed the matter and issued a refund to Mr B.
Summary: We will not investigate Mr X’s complaint that a social worker provided inaccurate information in an email because the issue has not caused Mr X a significant injustice and we cannot achieve the outcome he seeks. It is reasonable for Mr X to raise …