Kent County Council
Summary: We cannot investigate this complaint about alleged political campaigning as it is made on behalf of a district council and so not within our remit.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,354 investigated
10,887 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Stockton-on-Tees Borough Council
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to investigate X’s complaint while court proceedings are ongoing.
London Borough of Hackney
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault by the Council to warrant our involvement.
London Borough of Hounslow
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure. Nor will investigate how the Council communicated about this …
London Borough of Barnet
Summary: We will not investigate this complaint about allocation of council tax payments. This is because there is not enough evidence of fault by the Council to warrant investigation.
Wirral Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s handling of a financial assessment as there is insufficient outstanding injustice arising from any fault. Additionally, Mrs X can make an appeal to the Council about what disability related expenses it has allowed.
North Northamptonshire Council
Summary: We will not investigate Mrs A’s complaint, brought by Miss B, about the Council’s handling of Mrs A’s planning application and complaint. Mrs A’s appeal to the Planning Inspectorate means we cannot investigate the planning matter. There is insufficient significant injustice to Mrs A …
Birmingham City Council
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is not enough evidence of fault to justify an investigation. We do not have the power to investigate how the Council dealt with Mr X’s complaints about …
Newcastle upon Tyne City Council
Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.
Oldham Metropolitan Borough Council
Summary: We will not investigate this complaint about the accuracy of information the Council holds about Ms X. The Information Commissioner is better placed to consider and decide complaints about data protection, and there is no worthwhile outcome achievable by our investigation.
East Staffordshire Borough Council
Summary: We will not investigate Miss X’s complaint because there insufficient evidence of fault in the Council’s decision making which would warrant an investiagtion.
Devon County Council
Summary: We will not investigate Mr X’s complaint about the care of his grandchild, Child Y. There isn’t enough evidence of fault in the Council’s decision making. We also cannot investigate matters that relate to court proceedings.
Warwickshire County Council
Summary: We will not investigate Mr X’s complaint about advice he received from the Council concerning his son’s eligibility for the ‘fair access protocol’ because any lack of clarity in the advice has not caused sufficient injustice to justify an investigation.
London Borough of Newham
Summary: We will not investigate this complaint about the support the Council provided to Miss X as a child. This is because the complaint is late and there are no good reasons that meant the complaint could not have been made sooner.
London Borough of Richmond upon Thames
Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her single person council tax discount. Further investigation would not lead to a different or more meaningful outcome and there is insufficient evidence of fault.
Gloucestershire County Council
Summary: We will not investigate this complaint about the conduct of a social worker. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be better placed with Social Work England.
Manchester City Council
Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because the Council has provided an appropriate remedy for the injustice. We will not investigate Mr X’s late complaints as there are no good reasons for this.
Redditch Borough Council
Summary: We will not investigate this complaint about the Council issuing Mr X with two Council Tax bills during a Council Tax billing year. There is nothing we can achieve by investigating.
London Borough of Camden
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice arising from its decision to change the priority of Mr X’s application.
Surrey County Council
Summary: We will not investigate Mr X’s complaint about the Council failing to provide care and support in line with his mother’s needs and removing some of her care records. This is because part of it is late, we could not add to the previous …
Leeds City Council
Summary: Mr X complained the Council delayed completing his child, Y’s Education, Health and Care needs assessment and issuing a final EHC Plan. We found the Council at fault for delay, and for failing to provide Y with suitable education and the special educational provision …
London Borough of Ealing
Summary: Miss D says the Council made unsuitable offers of accommodation. I have found the Council at fault because it failed to sufficiently assess whether a property offer was suitable for the assessed medical needs of Miss D’s family before they moved into the home. …
Essex County Council
Summary: We will not investigate Mr X’s complaint about the Council’s child protection involvement with him and his family. There is not enough evidence of fault in the Council’s decision-making for us to investigate. We also cannot achieve the outcomes Mr X wants.
Broxbourne Borough Council
Summary: We will not investigate Miss X’s complaint about the Council issuing summons for a council tax debt. Further investigation by us would not lead to a significantly different outcome.
London Borough of Newham
Summary: The Council failed to respond to and properly investigate Mr X’s complaint about the conduct of enforcement agents who visited his home to collect a Council tax debt. The Council agreed to apologise for the uncertainty this caused. There was no fault in how …