40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of child protection enquiries. The law prevents us from investigating complaints about matters that are being considered in court proceedings. We have no discretion to do so.
Summary: We will not investigate Ms X’s complaint that the Council’s waste collection service consistently returned her bins to a location which blocked her driveway because the claimed injustice is not significant enough to warrant our involvement.
Summary: We will not investigate Mr X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate X’s complaint that the Authority refused their licence application or that it failed to reimburse X for a duplicate fee payment. This is because it would have been reasonable to expect X to have used their right of appeal to …
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
Summary: Ms D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault; it failed to take full account of Ms D’s housing need and case history when it moved her to a studio flat. Ms D remained in …
Summary: We found fault on Mr Y’s complaint about the Council failing to ensure his son received provision under his Education, Health, and Care plan, suitable alternative education when tuition stopped, and it failing to communicate with him properly. His son missed provision, there was …
Summary: Mr X complained about the Council’s significant delays with making a new decision on his homeless application, after it withdrew its original one. The Council offered a remedy as it accepted fault with its lack of robust or timely action, poor communication and poor …
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to provide her child Y with a suitable education. This is because Mrs X has used her right of appeal to the Tribunal and her complaint to us was too connected to her …
Summary: We will not investigate Mrs X’s complaint about alternative education provision for her child. There is insufficient evidence of fault to warrant an investigation. We will also not investigate her complaint about the Education, Health and Care Need Assessment because she has a right …
Summary: We will not investigate this complaint about the Council’s decision to close a housing application when the applicant failed to respond to a renewal review. There is insufficient evidence of fault which would warrant an investigation.
Summary: We will not investigate Mr X’s complaint about how the Council has communicated with him about the cost of his mother’s care, and other matters about her care. Mr X has not suffered significant injustice and the Council has already provided a suitable remedy.
Summary: We will not investigate this complaint about how the Council responded to a complaint about a rental agreement. The Courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.
Summary: We cannot investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman …
Summary: We will not investigate Ms X’s complaint about a decision to remove her from its housing register. Since bringing her complaint to us, the Council has reinstated her on the register and awarded Band C priority for moderate medical need. It is unlikely an …
Summary: We will not investigate Mr X’s complaint about the Council refusing to consider his complaint about a safeguarding matter and not sharing information with him. This is because it is unlikely we would find fault with the Council.
Summary: We will not investigate the Council’s complaints handling. This is because Ms X took the Council to court, so we have no remit to investigate any connected matters.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to allow contractors to breach a weight limit on a street in his village. We do not consider Mr X has suffered sufficient personal injustice to warrant an investigation.
Summary: We will not investigate this complaint concerning childhood abuse while Ms X was in the Council’s care. This is because it is caught by the time restriction on our powers and there are insufficient reasons to start an investigation.
Summary: We will not investigate this complaint about how the Council interpreted and applied the Warm Home scheme. This is because there is not enough evidence of fault to justify investigating and there is no significant injustice.
Summary: We will not investigate this complaint about how the Council dealt with a concern about a child’s welfare. This is because there is not enough fault to justify investigating. We will not investigate the Council’s complaint handling, as in isolation it did not cause …
Summary: We will not investigate this complaint about the Council’s decision not to award medical priority. This is because we cannot investigate late complaints unless we decide there are good reasons why someone could not have complained earlier.
Summary: We will not investigate this complaint about education transport. There is not enough evidence of fault by the Council to warrant investigation.
Summary: We have found the Council not at fault for failing to secure a suitable education for Y. The Council took appropriate actions to try and secure suitable provision but for reasons beyond the Council’s control, Y was unable to engage.
Summary: Mr F complained the Council failed to secure a suitable education for his daughter. We found fault which caused uncertainty about what provision could have been made in 2024/25 and delay in putting alternative provision in place which caused a loss of provision for …