London Borough of Merton
Summary: We will not investigate Mr X’s complaint about the Council’s decision about a Community Infrastructure Levy (CIL). It would have been reasonable for Mr X to appeal the decision to the Valuation Office Agency (VOA).
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Broxtowe Borough Council
Summary: We will not investigate Ms X’s complaint about missed bin collections because the Council apologised, arranged additional collections, and sent reminders to staff. An investigation is unlikely to achieve anything further.
Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mr X’s complaint about the Council’s approval of a planning application. There is not enough evidence of fault by the Council in how it reached its decision to justify an investigation.
Knowsley Metropolitan Borough Council
Summary: We will not investigate Ms X’s complaint about the school named in her child, Y’s, Education, Health and Care Plan and Council decision-making related to Y’s school transport. We cannot investigate her disagreement with the named school because she used her right of appeal …
Wiltshire Council
Summary: We will not investigate Mrs X’s complaint the Council allowed inappropriate comments to be published on its planning portal. There is insufficient evidence of fault to warrant an investigation.
Cheshire West & Chester Council
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a homelessness application. It was reasonable to expect Ms X to use her legal right to appeal to court.
Manchester City Council
Summary: We will not investigate this complaint about the Council’s failure to take parking enforcement action and resolve road safety concerns. This is because part of the complaint is late. We will not investigate the complaint about more recent events because it is premature.
Birmingham City Council
Summary: We will not investigate this complaint about a dispute relating to the ownership of a tree. This is because only a court can decide the matter complained about.
Buckinghamshire Council
Summary: We will not investigate this complaint about the Council granting planning permission for a development next to the complainant’s home. There is insufficient evidence of fault in the way the application was determined.
Sefton Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s actions in response to reports of breaches of planning control. There is not enough evidence of fault in the way the Council reached its decision to justify investigating.
Redditch Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to investigate his complaint that a councillor breached the code of conduct. We have not seen enough evidence of fault to justify an investigation.
Rossendale Borough Council
Summary: We will not investigate Mrs X’s complaint about the way the Council dealt with a planning application. We do not consider Mrs X has suffered a significant personal injustice which warrants an investigation.
Gateshead Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s failure to properly investigate Mr X’s complaint about a boarding kennel nor its failure to respond to his complaint in line with its complaints process. This is because an investigation would not lead to a …
City of Doncaster Council
Summary: We will not investigate Mr X’s complaint the Council’s decision not to investigate his stage two complaint about his child. There is not enough evidence of fault in the Council’s decision making to justify our involvement.
Durham County Council
Summary: We will not investigate Mrs X’s complaint about how the Council decided a planning application for a housing development. This is because there is insufficient evidence any alleged fault has caused Mrs X a significant personal injustice. Also, the courts are better placed to …
Stratford-on-Avon District Council
Summary: Miss X complained the Council did not properly manage her housing and homelessness applications and failed to rehouse her. She says this distressed her and put her family at risk. The Council was at fault. It delayed processing Miss X’s housing and homelessness applications …
West Northamptonshire Council
Summary: We will not investigate Ms X’s complaint about the way the Council dealt with her complaint about its handling of her safeguarding concerns about her child. There is not enough evidence of fault in the Council’s handling to justify us investigating. It would also …
East Riding of Yorkshire Council
Summary: We will not investigate this complaint about homelessness. The Council has put right the injustice its fault caused. There is not enough evidence of fault to warrant investigating other points.
Lincolnshire County Council
Summary: We will not investigate this complaint about the accuracy of Miss X’s needs assessment. This is because there is insufficient evidence of fault by the Council.
London Borough of Croydon
Summary: We have upheld Ms X’s complaint about the Council’s delay in completing consideration of her complaints under the statutory procedure. The Council has agreed to resolve this complaint early by providing a proportionate remedy for the injustice caused to Ms X by the delay.
Warwick District Council
Summary: We will not investigate Mr X’s and Ms Y’s complaint about the Council’s handling of a planning application. This is because the injustice claimed is not significant enough to justify us investigating at this stage.
London Borough of Hounslow
Summary: We will not investigate Mr X’s complaint about the Council’s decision to change his social worker and how it managed the transition. This is because it is unlikely we would find fault with the Council.
Oldham Metropolitan Borough Council
Summary: The Council has already accepted that it was at fault for how it supported Mrs X as a special guardian, and that this caused her an injustice. Its proposed symbolic financial remedy, however, did not adequately recognise that injustice. It has now agreed to …
Shropshire Council
Summary: Mrs X complained the Council failed to provide suitable alternative provision to her granddaughter when she could not attend school. We cannot investigate the period from January 2025 when the Council decided not to reassess the Education, Health and Care Plan which Mrs X …
London Borough of Haringey
Summary: Ms X complains the Council failed to move her to more suitable temporary accommodation when it decided her accommodation was unsuitable causing distress. We found fault as the Council delayed carrying out a rehousing assessment under its transfer policy. We have recommended a suitable …