40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: There was fault by the Council. The Council responded to Mrs X’s concerns, but it did not ensure she was involved in the development of her son’s targets. There were also some discrepancies between the Education Health and Care Plan, and the education her …
Summary: We will not investigate this complaint about how the Council handled Mr X’s homelessness application. This is because the Council arranged a review after Mr X complained and there is insufficient evidence of an outstanding injustice significant enough to justify our involvement. Further, if …
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a homelessness application. It was reasonable to expect Ms X to use her legal right to appeal to court.
Summary: We will not investigate this complaint about the Council granting planning permission for a development next to the complainant’s home. There is insufficient evidence of fault in the way the application was determined. Additionally, it would be reasonable to allow the Council an opportunity …
Summary: We found there was fault in the way the Council’s Adult Social Care Team considered Y’s need for a residential or supported living placement. We found the errors and delays caused Y to miss out on five weeks of education and caused frustration and …
Summary: We cannot investigate this complaint about the Council’s handling of a Freedom of Information request. Mr X appealed to the First-Tier Tribunal (Information Rights), so the law prevents us from investigating. For the rest, we can decide not to investigate complaints about any action …
Summary: We will not investigate Mr B’s complaint about Council refuse collectors leaving waste on his property and not collecting a waste sack. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about school transport provided by the taxi service commissioned by the Council. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about Mr X’s waste bins being left at the end of the road following collection. This is because any injustice is not significant enough to warrant further investigation.
Summary: We will not investigate Mrs X’s complaint about the way the Council dealt with a planning application. We do not consider Mrs X has suffered a significant personal injustice which warrants an investigation.
Summary: We will not investigate this complaint about the Council’s failure to properly investigate Mr X’s complaint about a boarding kennel nor its failure to respond to his complaint in line with its complaints process. This is because an investigation would not lead to a …
Summary: We will not investigate this complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the school admissions panel to warrant investigation.
Summary: We will not investigate Miss X’s complaint about how the Council handled two safeguarding enquiries. There is either not enough evidence of fault or significant injustice to warrant an investigation, or we could not achieve anything meaningful.
Summary: We will not investigate this complaint about burial fees. There is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about the Council’s review of Mr X’s housing priority banding. There is not enough evidence of fault in the Council’s decision-making to justify us investigating.
Summary: We will not investigate this complaint about the accuracy of Miss X’s needs assessment. This is because there is insufficient evidence of fault by the Council.
Summary: We have upheld Ms X’s complaint about the Council’s delay in completing consideration of her complaints under the statutory procedure. The Council has agreed to resolve this complaint early by providing a proportionate remedy for the injustice caused to Ms X by the delay.
Summary: We will not investigate this complaint about school admissions. This is because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.
Summary: We will not investigate Mr X’s and Ms Y’s complaint about the Council’s handling of a planning application. This is because the injustice claimed is not significant enough to justify us investigating at this stage.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to change his social worker and how it managed the transition. This is because it is unlikely we would find fault with the Council.
Summary: We will not investigate this complaint about the Council’s decision not to provide free post-16 transport to education. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to remove a tree outside his property. This is because part of the complaint is late. And, there is not enough evidence of fault in the Council’s more recent decision-making to justify investigating. …
Summary: We will not investigate this complaint about the Council’s decision not to provide free school transport to Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate Miss X’s complaint about the outcome of a school admissions appeal panel. There is not enough evidence of fault to justify investigating.